Switchboard Operator

UVA Community Health; Manassas (VA); On-site; USD 30,000 - 40,000; Part time

Job summary

A healthcare organization in Manassas is seeking a Switchboard Operator to manage calls and emergency procedures. The ideal candidate will have a High School Diploma, effective communication skills, and at least 1 year of experience. Responsibilities include operating a computerized console and providing timely updates to patients. The job demands flexibility in scheduling and excellent auditory capabilities. This position requires constant standing and the ability to handle physical demands.

Qualifications

• Minimum of 1 year experience as switchboard operator preferred.
• Ability to work alone during day, evening, and night.
• Ability to see and read.

Responsibilities

• Operates computerized switchboard console.
• Monitors fire panel and implements emergency procedures.
• Provides communication updates to patients and guests.

Skills

Effective communication

Confidentiality maintenance

Flexibility

Manual dexterity

Clear telephone voice

Auditory skills

Education

High School Diploma or GED

Job description

Job Description

ABOUT US

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.

As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day.

Switchboard Operator

Job Code: TE5588

Schedule

18 hours weekly; Monday, Tuesday and Friday: 12pm-4pm.

Job Type

Classification: Non Exempt

Job Summary

Operates computerized switchboard console, monitors fire panel, and implements all emergency procedures.

Qualifications

• Education: High School Diploma or GED required.
• Experience: Minimum of 1 year of experience as switchboard operator preferred. Refer to the Life Support Training Policy for additional details.
• Licensure: N/A

Additional Skills/Requirements (Required)

• Must be able to communicate effectively with people of diverse backgrounds and all levels of authority.
• Ability to maintain confidentiality.
• Must be flexible and able to respond to changing priorities in a fast‑paced environment.
• Manual dexterity necessary to operate computerized switchboard console and keyboard.
• Ability to work alone during day, evening, and night.
• Ability to see and read.
• Must possess a clear, pleasant, and professional telephone voice and manner.
• Ability to hear and understand phone calls.

Additional Skills/Requirements (Preferred)

None

Competencies

• Communication: Communicates effectively with people of diverse backgrounds and all levels of authority.
  • Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.
  • Responds quickly and properly to irregular and emergency situations.

The incumbent may be asked to perform additional duties as assigned.

PHYSICAL DEMANDS

Physical Demand Code: Medium to Heavy Physical Demand. The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs, use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health.

Other

• May require the use of safety equipment, such as HEPA mask, for infection prevention.
• On call responsibilities as directed.
• Ability to travel between campus buildings, remote facilities, and out of town as needed.
• Yes
• Yes
• No