Receptionist

RR Donnelley; Palo Alto (CA); On-site; USD 33,000 - 34,000; Full time

Job summary

RR Donnelley in Palo Alto, CA is seeking an experienced receptionist to join our team. Schedule: Monday-Friday, 8:30am-5:30pm; you will greet visitors, route calls, and provide high-level administrative support to staff, clients, and guests.

You will handle multi-line calls, assist with deadlines, troubleshoot basic equipment, and ensure smooth day-to-day operations while upholding company policies. Requirements include a high school diploma and at least two years of receptionist or

Qualifications

• High school diploma or equivalent is required.
• Minimum of two years receptionist/administrative experience in a banking, legal, or large corporate environment.
• Exceptional customer service skills to effectively communicate with callers, visitors, clients and coworkers.
• Ability to learn in-depth knowledge of the company to handle calls and greet visitors.
• Proficiency with Microsoft Word and Excel.

Responsibilities

• Answer incoming calls on a multi-line phone system in a cordial, professional and timely manner and transfer calls as needed.
• Greet clients and visitors with warmth and professionalism; notify employees of arrivals.
• Provide high level services to staff, clients and guests.
• Communicate with manager and client on job or deadline issues.
• Handle additional projects and sensitive/confidential documents.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Prioritize workflow and interact with clients in person, over the phone or electronically.

Skills

Customer service

Communication skills

Multitasking

Team player

Attention to detail

Professionalism

Education

High school diploma or equivalent

Tools

Microsoft Word

Excel

Job description

• Compensation: USD 24.00 - USD 25.00 - hourly

Company Description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Schedule:Monday-Friday, 8:30am-5:30pm

(* denotes an “essential function”)

• Answer incoming calls, received on a multi-line phone system, in a cordial, professional and timely manner. Transfer calls to appropriate individuals.
• Greet clients and visitors to the office with warmth and professionalism. Notify employees of visitor’s arrival when necessary.
• Provide high level services to staff, clients and guests.
• Communicate with manager and client on job or deadline issues.
• Handle additional projects as assigned. Handle sensitive and/or confidential document and information
• Communicate with supervisor or client on job or deadline issues.
• Meet contracted deadlines for accepting, completing, and delivering all work.
• Troubleshoot basic equipment problems.

Prioritize workflow.

Interact with clients in person, over the phone or electronically.

Adhere to Williams Lea policies in addition to client site policies.

Use equipment and supplies in a cost-efficient manner.

Qualifications

High school diploma or equivalent.

Minimum of two-year receptionist, switchboard or administrative assistant experience required preferably in a banking, legal or large corporate environment.

Exceptional customer service skills to effectively communicate with callers, visitors, client and coworkers

Ability and willingness to learn in-depth knowledge of the company (the business and employees) to more efficiently handle calls and greet visitors.

Ability to work in a fast-paced team environment.

Ability to handle business matters with professionalism

Attention to detail with an emphasis on accuracy and quality.

Intermediate computer skills including Microsoft Word and Excel

Ability to prioritize work to balance multiple projects and deadlines.

Excellent verbal and written communication skills.

Self-motivated and the ability to multi-task

Must work well in a team environment.

Must be able to interact effectively with multi-functional and diverse backgrounds.

Must be self-motivated with positive can-do attitude.

Additional Information

The salary range for this role at the noted RRD location is $24.00-25.00 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.