Switchboard Operator

Ascension Healthcare; Kokomo (IN); On-site; USD 30,000 - 50,000; Part time

Job summary

Join a forward-thinking healthcare organization dedicated to providing outstanding telecommunication support. This role involves operating the telecommunication system, ensuring effective communication within the hospital, and supporting patient care through reliable call management. With a rotating schedule, you will have the opportunity to work in a dynamic environment that values your contributions and offers various benefits, including paid time off and health insurance options. Be part of a team that has been serving the community for over 148 years and make a meaningful impact in the lives of patients and their families.

Benefits

Paid Time Off (PTO)

Health Insurance Options

Retirement Benefits

Employee Assistance Programs (EAP)

Tuition Reimbursement

Qualifications

• High School diploma or equivalent or 1 year of job-specific experience required.
• Switchboard experience preferred.

Responsibilities

• Operate the telecommunication system to answer and route calls.
• Maintain directories and reference materials.
• Communicate codes and alerts according to protocols.

Skills

Telecommunication System Operation

Customer Service

Switchboard Operation

Education

High School Diploma or Equivalent

Job description

**Details**

+ **Department:** Telecommunication Admin Support

+ **Schedule:** PRN, rotating schedule of either 7am-3pm, 3pm-11pm, or 11pm-7am with weekends as needed; roughly 2-3 shifts per month

+ **Hospital:** Ascension St Vincent Kokomo

+ **Location:** Kokomo, IN

**Benefits**

Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community

_Benefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance and salary range at the time of the offer._

**Responsibilities**

Operate the organization's telecommunication system to answer and route incoming calls and to communicate codes, alerts, drills and other announcements.

Responsibilities:

+ Receive and relay internal and external calls and provide general information according to protocol.

+ Maintain desk directories, on-call list, reference guides and other associated reference materials.

+ Operate beeper and paging system to contact personnel and code team.

+ Communicate codes, alerts, drills and other announcements according to established policies and protocols, including disaster management plans.

**Requirements**

Education:

+ High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

+ Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

**Additional Preferences**

+ Switchboard experience preferred

**Why Join Our Team**

Ascension St. Vincent in Indiana has been providing rewarding careers in healthcare for over 148 years. With 24 hospitals throughout the greater Indianapolis and Evansville areas, Ascension St. Vincent offers careers in a wide range of services including acute and long-term care, bariatrics, cancer care, cardiovascular services, emergency services, neuroscience, orthopedics, pediatric services, primary and urgent care, women's health services and more.

Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

**Equal Employment Opportunity Employer**

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRightsSp\_10\_20.pdf) poster.

As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)

Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

**E-Verify Statement**

This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf)