Front Desk Receptionist

National Vision, Inc.; Kokomo (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading optical retailer as a Receptionist, where you will be the first point of contact for customers, ensuring a welcoming atmosphere and smooth operations. This role offers competitive pay, a comprehensive benefits package, and opportunities for professional growth within the company. Enjoy Sundays off while contributing to a team dedicated to providing quality eye care and eyewear.

Benefits

Health and dental insurance

401k retirement savings with company match

Paid personal time off

Paid company holidays

Parental leave

Employee eyewear discount

Qualifications

• 0-2 years related experience or training preferred.
• Experience as a Receptionist or similar role preferred but not required.

Responsibilities

• Ensure high-quality customer service while following safety protocols.
• Schedule and confirm appointments and manage patient records.
• Answer and forward incoming phone calls.

Skills

Organizational skills

Customer service

Multi-line phone handling

Education

High School Diploma or equivalent

Job description

A rewarding career where you can really make a difference, backed by competitive pay and benefits.

• Ensures high-quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers with basic and accurate information.
• Schedules and confirms appointments, follow-up visits, and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries, and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Preferred Qualifications

Are you the right fit? – The Suitable Talent

• Experience as a Receptionist, Front Office Representative, or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Education: High School Diploma or equivalent.

Additional Information

Taking care of our people

We understand the importance of financial health and security, and because of that, we provide competitive compensation to all Associates – including bonus potential for every position in the store! We also offer a comprehensive benefits package including health and dental insurance, 401k retirement savings with company match, flex spending account, paid personal time off, paid company holidays, parental leave, employee eyewear discount, and much, much more. At National Vision, we strive to deliver opportunities for professional growth and long-term career fulfillment. We provide training programs, access to educational courses, and pride ourselves on the ever-increasing number of promotions from within.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

How would you like Sundays off? Yes, every Sunday we’re closed!