Front Desk Receptionist

National Vision Inc.; Kokomo (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading optical retailer is seeking a Front Desk Receptionist to provide exceptional customer service and manage patient records. This role is crucial for maintaining smooth operations, ensuring customers feel welcomed, and assisting with scheduling and inquiries. The ideal candidate will have strong organizational skills and a high school diploma, with opportunities for growth within the company.

Benefits

Sundays off – we are closed every Sunday!

Competitive compensation and bonus potential

Comprehensive benefits including health and dental insurance

401k with company match

Paid time off and holidays

Parental leave

Employee eyewear discounts

Opportunities for professional growth and internal promotions

Qualifications

• Experience as a Receptionist or similar role preferred.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines is a plus.

Responsibilities

• Ensure high-quality customer service while following all safety protocols.
• Maintain a smooth flow of customers through the store.
• Schedule and confirm appointments, follow-ups, and classes.

Skills

Customer Service

Organizational Skills

Education

High School Diploma or equivalent

Job description

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Company Description

America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000 stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience at a single low price.

At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible.

Role Overview

As the face of our stores, Receptionists are responsible for greeting and welcoming customers in a friendly manner as soon as they arrive at the store. They keep organized patient records and help patient schedules flow smoothly. They’re the glue to our operations, helping everyone to stay on track. The role provides prompt, courteous service to customers either on the phone or in person.

Benefits

• Sundays off – we are closed every Sunday!
• Competitive compensation and bonus potential
• Comprehensive benefits including health and dental insurance, 401k with company match, paid time off, holidays, parental leave, employee eyewear discounts, and more
• Opportunities for professional growth and internal promotions

Job Responsibilities

1. Ensure high-quality customer service while following all safety protocols.
2. Maintain a smooth flow of customers through the store.
3. Answer, screen, and forward incoming phone calls per protocol.
4. Process and understand managed care plans, obtaining necessary documentation from insurance companies.
5. Provide customers with accurate basic information.
6. Schedule and confirm appointments, follow-ups, and classes.
7. File patient records daily and prepare files for upcoming appointments.
8. Check order statuses and inform customers of delays or arrivals.
9. Keep the reception area tidy and stocked with necessary materials.
10. Handle daily mail and deliveries, maintain office supply inventory.
11. Participate in scheduled communication meetings.

Qualifications

• Experience as a Receptionist or similar role preferred but not required.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines is a plus.
• Strong customer service and organizational skills required.

Education: High School Diploma or equivalent.

We are an equal opportunity employer committed to diversity and inclusion. Visit www.nationalvision.com to learn more.