Switchboard Operator

TriStar Greenview Regional Hospital; Bowling Green (KY); On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Medical, Prescription Dental Vision

Wellbeing support

Paid time off & disability

401(k) with match

Employee Stock Purchase Plan

Tuition assistance

Job summary

TriStar Greenview Regional Hospital seeks a part-time PBX Operator to manage the hospital switchboard and pager system, implementing emergency plans per policy. The role requires greeting callers, directing calls, and coordinating with hospital units to ensure exemplary customer service to staff, patients and visitors.

Responsibilities include EMTALA log entries, responding to assessments, and handling peripheral duties such as mail, meals and secure entries.

Qualifications

• High School Diploma or GED required.
• PBX/Customer Service Experience preferred.

Responsibilities

• Receive and direct all incoming calls to the appropriate party, in a timely and professional manner.
• Coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources.
• Coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and on calls regarding potential concerns for customers waiting to be assessed and/or admitted.
• Assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason.
• Coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs.

Skills

PBX/Customer Service

High School Diploma or GED

Education

High School Diploma or GED

Job description

Part-Time, Days

Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a(an) Switchboard Operator today with TriStar Greenview Regional Hospital.

Job Summary And Qualifications

The PBX Operator is responsible for operating hospital switchboard and pager system and implementing all emergency plans according to hospital policy.

What you will do in this role:

• Receive and direct all incoming calls to the appropriate party, in a timely and professional manner.
• Coordinate with Hospital units and staff during visitation times while providing excellent customer service to all employees, visitors, physicians, patients and referral sources.
• Coordinate with RESPOND on individuals presenting for assessments and entering information into the EMTALA log and also on calls and/or regarding potential concerns for customers waiting to be assessed and/or admitted.
• Assist in any possible way with customer/patient/family needs during phone call and visitation times as well as for those waiting to be seen by hospital staff for any reason.
• Coordinate with business office meal ticket monies, safe entries and removals, mail distribution, and vehicle sign ins/outs.

What qualifications you will need:

• High School Diploma or GED required
• PBX/Customer Service Experience preferred

Benefits

TriStar Greenview Regional Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

TriStar Greenview Regional Hospital is a 200+ bed facility serving Southern Kentucky and surrounding areas. Recognized by the Joint Commission as a Top Performer on Key Quality Measures®, TriStar Greenview is a national leader in providing quality healthcare. Home of Kentucky's first CardioMEMS HF System, we are also an accredited chest pain center that provides state-of-the-art cardiac care to patients managing heart failure. The facility is also a Certified Primary Stroke Center.

"The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual." - Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.