Switchboard Operator

UMass Memorial Health; Milford (MA); On-site; USD 20,664 - 37,195; Full time

Job summary

UMass Memorial Health is seeking an adaptable frontline operator to handle phone traffic and connect callers with the right offices. The role requires accurate data entry, strong customer service, and the ability to work varied shifts.

Responsibilities include processing paperwork for on-call schedules, distributing wireless devices, and supporting department operations in a busy health system. All responsibilities are essential and require professionalism and respect in a healthcare setting.

Qualifications

• High school diploma or equivalent required.
• MS Office and Excel experience; accurate keyboarding; strong verbal and written communication; good customer service; ability to work all shifts, weekends, and holidays.

Responsibilities

• Answers phones and routes calls to appropriate offices or personnel; dispatch emergency Code calls to clinical personnel.
• Processes paperwork efficiently per procedures, including filing and distribution of on-call schedules and wireless devices.

Skills

MS Office

Excel

Verbal communication

Written communication

Customer service

Shift flexibility

Education

High school diploma or equivalent

Medical Terminology certification (preferred)

Job description

Overview

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? Apply through your Workday account.

Exemption Status: Non-Exempt

Hiring Range: $15.00 - $27.00

Please note that the final offer may vary within this range based on a candidate's experience, skills, qualifications, and internal equity considerations.

Schedule Details: Sunday through Saturday

Scheduled Hours: Mixed Shifts as needed

Shift: 4 - Mixed Shift, 8.5 Hours (United States of America)

Hours: 0

Cost Center: 26000 - 6040 Telecommunications

This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

Every one is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. We are a large health system with a mission to provide exceptional patient care, academic excellence, and leading-edge research.

All responsibilities are essential job functions.

Major Responsibilities

• Answers phones and routes incoming calls to appropriate offices or personnel; dispatch emergency Code calls to clinical personnel.
• Processes paperwork in an efficient manner according to set procedures, including proper filing and distribution of clinical on-call schedules and wireless devices.

Standard Staffing Level Responsibilities

• Complies with established departmental policies, procedures and objectives.
• Attends variety of meetings, conferences, seminars as required or directed.
• Demonstrates use of Quality Improvement in daily operations.
• Complies with all health and safety regulations and requirements.
• Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
• Maintains regular, reliable, and predictable attendance.
• Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

Position Qualifications

• License/Certification/Education
  Required: High school diploma or equivalent. Preferred: Medical Terminology certified or equivalent experience.
• Experience/Skills
  Required: Knowledge and experience with MS Office products (specifically EXCEL); accurate keyboarding skills; good verbal and written communication skills; good customer service skills; ability to work all shifts, weekends, and holidays as required. Preferred: Previous operator/switchboard and customer service experience.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

Physical Demands and Environmental Conditions

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We are committed to respect as a standard of operation. Our Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact [e-mail]. We will make every effort to respond to your request for disability assistance as soon as possible.