Swim School Operations Leader - Customer Experience

Aqua-Tots Swim School; Dallas (TX); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance with HSA & FSA

Dental & vision coverage

401(k) with company match

Paid time off

Parental leave

Employee discount on lessons

Job summary

Aqua-Tots Swim School in West Dallas, TX, is seeking an Assistant General Manager to lead daily operations, people development, customer experience, and sales growth across the West Dallas location.

This full-time role requires 1+ years of management experience, a high school diploma or GED, CPR and CPO certification (or willingness to obtain). Competitive benefits include health, dental, 401(k) with match, PTO, and parental leave.

Qualifications

• 1+ years of management experience (operations, hospitality, education, or retail preferred).
• High School diploma or GED required; Bachelor's degree preferred.
• CPR certified & Certified Pool Operator (CPO) license (or willing to obtain—training provided).

Responsibilities

• Support School Operations: assist GM to oversee daily operations, maintain facility and brand standards.
• Lead Front Desk & Aquatics Teams: provide leadership to frontline staff and Aquatics leadership to ensure service consistency.
• Drive Customer Experience & Sales: educate families about the Learn to Swim program and support enrollment conversations.
• Manage Scheduling & Coverage: assist with team scheduling and daily staffing for lessons and front desk.
• Coach & Develop Teammates: hire, train, mentor, and evaluate staff while maintaining a positive team culture.
• Monitor Quality & Consistency: ensure lessons and interactions reflect Aqua-Tots brand and standards.
• Support School Performance: track sales and customer feedback to help growth initiatives.

Skills

Management experience

Customer service

People leadership

Education

High School diploma or GED

Bachelor's degree preferred

Job description

Aqua-Tots Swim School in West Dallas, TX, is seeking an Assistant General Manager to lead daily operations, people development, customer experience, and sales growth across the West Dallas location.

This full-time role requires 1+ years of management experience, a high school diploma or GED, CPR and CPO certification (or willingness to obtain). Competitive benefits include health, dental, 401(k) with match, PTO, and parental leave.