Swim School Operations & Customer Experience Specialist

Alligator Steps; Clayton (NC); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid training

Paid CPR/First Aid certification

SIMPLE IRA with company match

Closed for all major holidays

Flexible scheduling

Performance bonuses

Leadership development opportunities

Employee referral bonuses

State‑of‑the‑art indoor facility

90° heated pool year‑round

Positive, family‑oriented culture

Job summary

Alligator Steps Swim School is hiring an Operations Specialist to be cross-trained in swim instruction, customer service, and administrative duties. The role supports scheduling, enrollment, and parent communication while ensuring safe, engaging lessons for children aged 3–12.

The ideal candidate is professional, dependable, and excited to learn across areas of the business. We offer paid training, a supportive culture, and opportunities for growth within the company.

Qualifications

• Experience in education, coaching, hospitality, childcare, customer service, or aquatics is a plus, but not required.
• We'll provide comprehensive paid training.

Responsibilities

• Teach children ages 3 to 12 years life-saving swim skills and build confidence in a fun, engaging way.
• Greet families and provide an exceptional customer experience; assist with scheduling, enrollment, and parent communication.
• Answer phones and emails; manage student accounts and scheduling; support daily office operations.
• Help oversee daily lesson operations, coach and support instructors, and maintain a safe, organized learning environment.

Skills

Professional

Dependable

Friendly

Organized

Good communicator

Water comfortable

Child-focused

Eager to learn

Job description

Alligator Steps Swim School is hiring an Operations Specialist to be cross-trained in swim instruction, customer service, and administrative duties. The role supports scheduling, enrollment, and parent communication while ensuring safe, engaging lessons for children aged 3–12.

The ideal candidate is professional, dependable, and excited to learn across areas of the business. We offer paid training, a supportive culture, and opportunities for growth within the company.