Customer Experience Specialist

Usswimschools; Waldorf (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Birthday off

Paid training

Annual PTO

Medical benefits

Flexible schedules

Job summary

British Swim School is hiring a Customer Experience Specialist (Deck Ambassador) to work poolside and ensure an exceptional experience for families. You will help with deck setup, guest welcome, and answering questions during shifts that typically run evenings and weekends.

Responsibilities include supporting instructors, maintaining water quality, and engaging with families on social media. Prior customer service experience is preferred and certifications can be obtained during training.

Qualifications

• Excellent interpersonal communication and organizational skills.
• Professional demeanor and responsible attitude.
• Preferred: Lifeguarding/First Aid/CPR/AED certifications (may be obtained during training).

Responsibilities

• Set up and break down the pool deck area before/after each shift.
• Check water chemistry and temperature prior to lessons.
• Welcomes students and parents to the pool deck area.
• Answer questions about accounts, progress, or programs.
• Assist swim instructors and managers during lessons.
• Post media content and monitor social media platforms.

Skills

Interpersonal communication

Organizational skills

Education

Lifeguarding/First Aid/CPR/AED Certification

Tools

Customer service experience

Job description

A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”.

Compensation and Benefits (dependent on the franchise owner):

• Competitive pay based on experience and with possible opportunities for bonuses!
• Paid training!
• Birthday off and paid!
• Annual PTO and medical benefits.
• Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run-on weeknights from 3-7 pm and on weekends during the morning and early afternoon hours.

The Position:

The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

Your Typical Responsibilities:

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program.
• Assist swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.

Minimum Qualifications:

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.

Preferred Qualifications:

• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.

About Us:

"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer".