Swim School Operations Specialist

Alligator Steps; Clayton (NC); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Paid training

Paid CPR/First Aid certification

SIMPLE IRA with company match

Closed for all major holidays

Flexible scheduling

Performance bonuses

Leadership development opportunities

Employee referral bonuses

State‑of‑the‑art indoor facility

90° heated pool year‑round

Positive, family‑oriented culture

Job summary

Alligator Steps Swim School is hiring an Operations Specialist to be cross-trained in swim instruction, customer service, and administrative duties. The role supports scheduling, enrollment, and parent communication while ensuring safe, engaging lessons for children aged 3–12.

The ideal candidate is professional, dependable, and excited to learn across areas of the business. We offer paid training, a supportive culture, and opportunities for growth within the company.

Qualifications

• Experience in education, coaching, hospitality, childcare, customer service, or aquatics is a plus, but not required.
• We'll provide comprehensive paid training.

Responsibilities

• Teach children ages 3 to 12 years life-saving swim skills and build confidence in a fun, engaging way.
• Greet families and provide an exceptional customer experience; assist with scheduling, enrollment, and parent communication.
• Answer phones and emails; manage student accounts and scheduling; support daily office operations.
• Help oversee daily lesson operations, coach and support instructors, and maintain a safe, organized learning environment.

Skills

Professional

Dependable

Friendly

Organized

Good communicator

Water comfortable

Child-focused

Eager to learn

Job description

Do you enjoy working with children, building relationships with families, and taking on new challenges? Are you looking for more than just a part-time job?

AtAlligator Steps Swim School, we're looking for a professional, dependable, and customer-focused individual to become an integral part of our team. This is a unique opportunity to be cross-trained in multiple areas of our business while preparing for future leadership opportunities as we continue to grow.

This position offers the chance to develop skills in aquatics, customer service, operations, and leadership - all within a fun, supportive, family-oriented environment.

What You'll Do

As an Operations Specialist, you'll be cross-trained in several key areas of our swim school, including:

Swim Instruction

• Teach children ages 3 to 12 years life-saving swim skills.
• Build confidence while making lessons fun and engaging.

Welcome Specialist

• Greet families and provide an exceptional customer experience.
• Assist with scheduling, enrollment, and parent communication.

Administrative Support

• Answer phones and emails.
• Manage student accounts and scheduling.
• Support daily office operations.

Deck Supervisor

• Help oversee daily lesson operations.
• Coach and support instructors.
• Ensure a safe, organized, and positive learning environment.

No two days are exactly alike, making this a dynamic and rewarding position.

What We’re Looking For

The ideal candidate is:

• Professional and dependable
• Friendly and outgoing
• Organized and detail-oriented
• Comfortable speaking with parents
• A strong communicator
• Comfortable in the water
• Passionate about working with children
• Excited to learn multiple areas of the business

Experience in education, coaching, hospitality, childcare, customer service, or aquatics is a plus, but not required. We'll provide comprehensive paid training.

Why You’ll Love Working at Alligator Steps

• Competitive pay ($20–$24/hour)
• Paid training
• Paid CPR/First Aid certification
• SIMPLE IRA with company match
• Closed for all major holidays
• Flexible scheduling
• Performance bonuses
• Leadership development opportunities
• Professional development and ongoing coaching
• Employee referral bonuses
• State‑of‑the‑art indoor facility
• 90° heated pool year‑round
• Positive, family‑oriented culture

Grow With Us

We're preparing to expand into additional locations and believe in promoting from within whenever possible.

This position is designed for someone who wants to grow professionally and could one day advance into roles such as:

• Lead Instructor
• Deck Supervisor
• Administrative Lead
• Aquatics Coordinator
• Assistant Director
• Director

About Alligator Steps Swim School

At Alligator Steps, we believe every child deserves the opportunity to become a confident, safe and happy swimmer. Every lesson builds confidence, teaches life‑saving skills, and creates lasting memories for families.

Learning Skills. Saving Lives.

If you're looking for meaningful work where you can make a difference every day while growing your career, we'd love to hear from you.