Customer Experience Specialist

British Swim School; Waldorf (MD); Hybrid; USD 19,000 - 28,000; Part time

Benefits offered by this job

Paid training

Birthday off and paid

Annual PTO

Job summary

British Swim School Waldorf is seeking a Customer Experience Specialist, aka Deck Ambassador, to work poolside and deliver an outstanding guest experience. You will set up and breakdown the pool deck, monitor water temperature and chemistry, welcome students and parents, answer questions about accounts or progress, assist instructors, and post media while monitoring social channels.

This role offers flexible evening and weekend hours with paid training and benefits through the franchise, making

Qualifications

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.

Responsibilities

• Set up and breakdown the pool deck before and after each shift.
• Check water chemistry and temperature prior to swim lessons.
• Welcome students and parents/guardians to the pool deck area.
• Answer customers' questions about their account or their child’s progress.
• Assist swim instructors and managers during swim lessons.
• Post media content and monitor social media platforms.

Skills

Interpersonal communication

Organizational skills

Professional demeanor

Job description

A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”.

Compensation and Benefits (dependent on the franchise owner):

• Competitive pay based on experience and with possible opportunities for bonuses!
• Paid training!
• Birthday off and paid!
• Annual PTO and medical benefits.
• Flexible schedules - shifts are 4-5 hours; easy to schedule around school or other jobs. Shifts typically run-on weeknights from 3-7 pm and on weekends during the morning and early afternoon hours.

The Position:

The Customer Experience Specialist, known as a "Deck Ambassador" works poolside at our swim school. This position plays a critical role in providing an excellent customer experience.

Your Typical Responsibilities:

• Setting up and breaking down the pool deck area before and after each shift.
• Checking water chemistry and temperature prior to swim lessons.
• Welcoming students and parents/guardians to the pool deck area.
• Answering customers' questions about their account, their child’s progress, or about the program.
• Assist swim instructors and managers when needed during swim lessons.
• Post media content and monitor social media platforms.

Minimum Qualifications:

• Excellent interpersonal communication and organizational skills.
• Have a responsible and professional demeanor.

Preferred Qualifications:

• 1+ years of customer service experience.
• Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training.

About Us:

"Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer".