Swim School General Manager – Growth & Ops

SafeSplash Leander; Leander (TX); On-site; USD 52,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

SafeSplash Leander in Leander, TX is seeking a dynamic General Manager to lead daily operations, drive enrollment growth, and build a high-performing team delivering an outstanding customer experience. This hands-on leadership role requires 3–5 years of management experience, the ability to manage schedules and budgets, and a commitment to safety and high service standards.

You’ll recruit and develop 15–25 instructors and front desk staff, partner with families, and help scale the business as

Qualifications

• 3–5 years of leadership or management experience in retail, hospitality, youth programs, recreation, fitness, or aquatics
• Proven experience managing and motivating hourly teams
• Strong customer service and operational management skills
• Comfortable with scheduling systems, team coordination, and local marketing initiatives
• Ability to work flexible hours, including evenings and weekends
• Ability to actively supervise pool deck operations and work in a warm pool environment

Responsibilities

• Drive student enrollment growth through local marketing, partnerships, community outreach, and internal sales initiatives
• Build strong relationships with families to maximize customer satisfaction and retention
• Oversee scheduling, staffing, and operational efficiency to optimize class capacity and profitability
• Manage facility-level labor costs and operational expenses
• Recruit, hire, onboard, train, and manage a team of 15–25 swim instructors and front desk staff
• Create a positive, energetic, and accountable workplace culture
• Provide ongoing coaching and performance feedback to maintain exceptional lesson quality and safety standards
• Lead by example both on the pool deck and in daily operations
• Ensure the facility remains clean, safe, and welcoming for all families
• Maintain compliance with health regulations, SafeSplash operational standards, and emergency procedures
• Support pool operations, certifications, and staff readiness as needed
• Step in operationally when necessary to support lessons or customer experience

Skills

Leadership

Customer service

Operations management

Scheduling

Team coordination

People leadership

Job description

SafeSplash Leander in Leander, TX is seeking a dynamic General Manager to lead daily operations, drive enrollment growth, and build a high-performing team delivering an outstanding customer experience. This hands-on leadership role requires 3–5 years of management experience, the ability to manage schedules and budgets, and a commitment to safety and high service standards.

You’ll recruit and develop 15–25 instructors and front desk staff, partner with families, and help scale the business as