Swim School Front Desk & Customer Care Pro

Yeb Payroll Llc; Tulsa (OK); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Paid Training

Daily Pay available

Flexible Hours

Health Benefits (30+ hours per week)

Paid time off (30+ hours per week)

Wealth Benefits (30+ hours per week)

Free Swim Lessons for immediate family

Job summary

SafeSplash Tulsa is hiring a Customer Care Associate to welcome families, support lead conversion and retention, and keep front desk operations running smoothly in a high-energy, child-focused environment.

You will greet customers, conduct tours, respond to inquiries, de-escalate issues, and collaborate with instructors to ensure great service. On-site role with flexible hours, training provided, and opportunities for growth.

Qualifications

• High school diploma or equivalent preferred.
• Strong written and verbal communication skills.
• Ability to multi-task in a fast-paced environment.
• Comfortable working in and around water, with children and parents.
• CPR, First Aid, and AED certifications required within 30 days of hire.

Responsibilities

• Perform administrative duties including Terms & Conditions processing, aged accounts follow-up, and attendance tracking (via iClassPro or equivalent system).
• Answer all incoming phone calls within three rings and return messages promptly.
• Maintain accurate and timely student attendance records and ensure smooth class operations.
• Assist with facility cleanliness: lobby, observation area, restrooms, and front desk.
• Support daily opening and closing procedures to ensure readiness for customers.
• Provide a warm and professional welcome to all customers, greeting them by name with high energy.
• Explain programs during tours, emphasizing the value of lessons.
• Respond to customer inquiries with accuracy, enthusiasm, and empathy.
• Address and de-escalate customer issues promptly, finding solutions that strengthen relationships.
• Proactively engage with parents about their child’s progress and upcoming opportunities.
• Collaborate with instructors and managers to ensure smooth operations.
• Support a safety-focused culture by adhering to all brand and facility standards.
• Participate in staff meetings and training sessions to continually improve service.

Skills

Communication

Customer service

Multitasking

Education

High School Diploma

Tools

iClassPro

Job description

SafeSplash Tulsa is hiring a Customer Care Associate to welcome families, support lead conversion and retention, and keep front desk operations running smoothly in a high-energy, child-focused environment.

You will greet customers, conduct tours, respond to inquiries, de-escalate issues, and collaborate with instructors to ensure great service. On-site role with flexible hours, training provided, and opportunities for growth.