Customer Care Associate

Yeb Payroll Llc; Bohemia (NY); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Paid Training

Daily Pay

Curriculum Certification

Flexible Hours

Free Swim Lessons

Career Growth

Health Benefits

Paid Time Off

Wealth Benefits

Job summary

SafeSplash is seeking a Customer Care Associate to welcome families, support lead conversion and retention, and oversee front desk operations. This role thrives in a high-energy, child-focused environment focused on teamwork and positive customer relationships.

The position emphasizes friendly greetings, tours, program explanations, and responsive communication via in-person, phone, and email channels to support program enrollment and family satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• Strong written and verbal communication skills.
• Ability to multi-task in a fast-paced environment while taking initiative.
• Comfortable working around water, children, and parents.
• Lifeguard certifications preferred or CPR/First Aid/AED within 30 days.

Responsibilities

• Perform admin duties including Terms & Conditions processing, aged accounts follow-up, and attendance tracking (via iClassPro or equivalent system).
• Answer all incoming phone calls within three rings and return messages promptly.
• Maintain accurate and timely student attendance records, ensuring smooth class operations.
• Assist with facility cleanliness: lobby, observation area, restrooms, and front desk.
• Support daily opening and closing procedures to ensure readiness for customers.
• Support lead conversion through tours, trial lessons, and enrollment follow-ups.
• Execute retention activities including re-enrollment calls and parent outreach.
• Manage in-school customer requests, including schedule changes, account updates, and billing questions.
• Provide a warm and professional welcome to customers, greet by name with high energy.
• Handle greetings and goodbyes to make families feel appreciated.
• Conduct school tours, explain programs and emphasize the value of lessons.
• Respond to inquiries with accuracy, enthusiasm, and empathy.
• Address and de-escalate customer issues promptly, finding solutions.
• Proactively engage with parents about progress and opportunities.
• Collaborate with instructors and managers to ensure smooth operations.
• Participate in staff meetings and training for service improvement.

Skills

Customer service

Phone etiquette

Multitasking

Empathy

Education

High school diploma or equivalent

Tools

iClassPro

Job description

Are you passionate about creating memorable experiences for families while supporting life-saving swimming education? The Customer Care Associate is the welcoming face of our swim school, providing exceptional service, supporting lead conversion and retention, and ensuring smooth front desk operations. This role is ideal for someone who thrives in a high-energy, child-focused environment, values teamwork, and enjoys building positive relationships with customers. If you are excited about giving back to the community and making a lasting impact on children's lives, then SafeSplash is the place for you!

Benefits

• Paid Training

• Daily Pay available

• SafeSplash® Brands Curriculum Certification

• Flexible Hours

• Free Swim Lessons for immediate family of employees

• Career Growth

• Health Benefits (30+ hours per week)

• Paid time off (30+ hours per week)

• Wealth Benefits (30+ hours per week)

Responsibilities

Operations

• Perform administrative duties including Terms & Conditions processing, aged accounts follow-up, and attendance tracking (via iClassPro or equivalent system).

• Answer all incoming phone calls within three rings and return messages in a timely manner.

• Maintain accurate and timely student attendance records, ensuring smooth class operations.

• Assist with facility cleanliness: lobby, observation area, restrooms, and front desk.

• Support daily opening and closing procedures to ensure readiness for customers.

Sales

• Support lead conversion efforts through tours, trial lessons, and enrollment follow-ups.

• Execute retention activities including re-enrollment calls, check-ins with dropped students, and parent outreach.

• Manage in-school customer requests, including schedule changes, account updates, and billing questions.

Customer

• Provide a warm and professional welcome to all customers, greeting them by name with high energy.

• Handle greetings and goodbyes to ensure every family feels appreciated.

• Conduct school tours, explaining programs and emphasizing the value of lessons.

• Respond to customer inquiries (in person, by phone, and email) with accuracy, enthusiasm, and empathy.

• Address and de-escalate customer issues promptly, finding solutions that strengthen relationships.

• Proactively engage with parents about their child’s progress and upcoming opportunities.

Employee

• Collaborate with instructors and managers to ensure smooth operations.

• Support a safety-focused culture by adhering to all brand and facility standards.

• Participate in staff meetings and training sessions to continually improve service.

Job Type

• Weekdays, Weeknights and Weekends required

• 10+ hours a week (seasonality can impact this)

• Work Location: On-site

• Reports to School Leadership

Requirements

• High school diploma or equivalent preferred

• Strong written and verbal communication skills

• Ability to multi-task in a fast-paced environment while being agile and taking initiative

• Comfortable working in and around water, with children and parents.

• Must be able to lift 30 lbs. and be on your feet for long periods

• CPR, First Aid, and AED certifications are required within 30 days of hire (training available)

• Lifeguard certification is preferred

• Prior swim experience is preferred

Sunday (9:00AM-1:30PM) -Tuesday (4:00PM-8:00PM) required