Swedish Speaking Live Chat Gaming Advisor

Employers from Greece; United States; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Relocation package

Training provided

Health insurance

Private health insurance

2 extra salaries/year

Job summary

Patrique Mercier Recruitment By Nellie seeks a Swedish-speaking Live Chat Gaming Advisor to deliver exceptional customer support for gaming customers in the United States. You will engage via live chat, address questions on accounts, promotions, and game features, and keep CRM records up to date.

The role requires a passion for online gaming, fluent Swedish and English, and a willingness to work flexible hours including evenings and weekends.

Qualifications

• Fluency in Swedish and English (written and spoken) required.
• Experience in customer service or gaming industry preferred.
• Passion for online gaming and knowledge of gaming platforms.
• Excellent communication with friendly attitude.
• Proficiency in using live chat tools and familiarity with CRM software.
• Strong problem-solving skills and ability to handle high-pressure situations.
• Willingness to work flexible hours, including evenings and weekends as necessary.

Responsibilities

• Assist Swedish-speaking customers via live chat, ensuring timely and professional responses.
• Resolve inquiries regarding gaming accounts, promotions, and game functionality efficiently.
• Inform customers about new games, features, and ongoing promotional activities.
• Maintain accurate documentation of customer interactions in the CRM system for follow-up purposes.
• Collaborate with the team to enhance customer service quality and overall satisfaction.
• Gather and relay customer feedback to support service improvement initiatives.
• Stay informed on the latest industry trends and company updates to deliver accurate support.

Skills

Swedish

English

Live chat tools

CRM software

Tools

Live chat tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to announce an opening for a Swedish Speaking Live Chat Gaming Advisor. This role suits individuals who are passionate about gaming and dedicated to providing exceptional customer service through engaging interactions.

Responsibilities

• Assist Swedish-speaking customers via live chat, ensuring timely and professional responses.
• Resolve inquiries regarding gaming accounts, promotions, and game functionality efficiently.
• Inform customers about new games, features, and ongoing promotional activities.
• Maintain accurate documentation of customer interactions in the CRM system for follow-up purposes.
• Collaborate with the team to enhance customer service quality and overall satisfaction.
• Gather and relay customer feedback to support service improvement initiatives.
• Stay informed on the latest industry trends and company updates to deliver accurate support.

Requirements

• Fluency in Swedish and English, both written and verbal.
• Preferred experience in customer service or the gaming industry.
• A genuine passion for online gaming and knowledge of various gaming platforms.
• Excellent communication skills with a friendly and approachable attitude.
• Proficiency in using live chat tools and familiarity with customer relationship management software.
• Strong problem-solving skills and the ability to handle high-pressure situations.
• Willingness to work flexible hours, including evenings and weekends as necessary.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...