Swedish Live Chat Gaming Advisor - Flexible Hours

Employers from Greece

United States

Remote

USD 38,000 - 52,000

Full time

2 days ago

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Benefits offered by this job

Competitive salary

Monthly bonus

Relocation package

Training provided

Health insurance

Private health insurance

2 extra salaries/year

Job summary

Patrique Mercier Recruitment By Nellie seeks a Swedish-speaking Live Chat Gaming Advisor to deliver exceptional customer support for gaming customers in the United States. You will engage via live chat, address questions on accounts, promotions, and game features, and keep CRM records up to date.

The role requires a passion for online gaming, fluent Swedish and English, and a willingness to work flexible hours including evenings and weekends.

Qualifications

Fluency in Swedish and English (written and spoken) required.
Experience in customer service or gaming industry preferred.
Passion for online gaming and knowledge of gaming platforms.
Excellent communication with friendly attitude.
Proficiency in using live chat tools and familiarity with CRM software.
Strong problem-solving skills and ability to handle high-pressure situations.
Willingness to work flexible hours, including evenings and weekends as necessary.

Responsibilities

Assist Swedish-speaking customers via live chat, ensuring timely and professional responses.
Resolve inquiries regarding gaming accounts, promotions, and game functionality efficiently.
Inform customers about new games, features, and ongoing promotional activities.
Maintain accurate documentation of customer interactions in the CRM system for follow-up purposes.
Collaborate with the team to enhance customer service quality and overall satisfaction.
Gather and relay customer feedback to support service improvement initiatives.
Stay informed on the latest industry trends and company updates to deliver accurate support.