SVP, Restaurant Operations & Franchise Performance

OHG Brands; Lexington (KY); Vor Ort; USD 180.000 - 230.000; Vollzeit

Zusammenfassung

Fazoli’s is seeking a Vice President, Operations to own the operating performance of the Fazoli’s system, including the P&L of 34 company restaurants and approximately 800 employees, plus oversight of 120 franchised restaurants across 50 franchise organizations.

The role requires cross-functional leadership, coordinating with Marketing, Supply Chain, Development, Finance, Technology, HR and Legal to ensure execution of strategic initiatives, brand standards, and franchise compliance.

Qualifikationen

• Bachelor’s degree in Business Administration, Hospitality Management, or related field, or an equivalent combination of education and directly relevant multi-unit operations experience.
• Minimum eight (15) years of progressive multi-unit restaurant operations experience, including at least three (7) years leading multi-unit leaders in a QSR or fast-casual environment.
• Proven ownership of a multi-unit P&L with a documented record of improving same-store sales and restaurant-level margin.
• Experience working with franchisees in a franchisor capacity, or comparable experience influencing independent operators without direct authority.
• Proficiency with restaurant point-of-sale, inventory, labor management, and scheduling systems.
• Valid driver’s license, insurable driving record, and ability to travel approximately 50–60%, including overnight travel.

Aufgaben

• Own same-store sales, and restaurant-level operating profit for the company portfolio against the approved annual plan.
• Drive cost of goods, labor productivity, waste, and cash control to plan; take documented corrective action within the period when a restaurant misses.
• Establish and enforce a recurring cadence of period business reviews, restaurant visits, and action planning with the Area Supervisor team.
• Drive franchise same-store sales and reported net sales; partner with Finance & Franchising on royalty reporting integrity and with Legal on collection and default matters.
• Direct the Franchise Business Consultant team in coaching an assigned franchisee portfolio to measurable gains in sales, margin, and operational scores.
• Serve as senior operational point of contact for the franchise system.
• Provide the franchising development supporting new openings, remodels, transfers, renewals.
• Administer the operational evaluation and audit program consistently across company and franchise restaurants.
• Own food safety outcomes, including health inspection performance, third-party audit scores, and certification compliance.
• Ensure consistent execution of standard operating procedures, guest-experience standards, timekeeping practices, and safety protocols in company restaurants.

Kenntnisse

Multi-unit ops

P&L ownership

Franchise relations

Travel 50-60%

Leadership

Ausbildung

Bachelor’s degree in Business Admin/related

Jobbeschreibung

Fazoli’s is seeking a Vice President, Operations to own the operating performance of the Fazoli’s system, including the P&L of 34 company restaurants and approximately 800 employees, plus oversight of 120 franchised restaurants across 50 franchise organizations.

The role requires cross-functional leadership, coordinating with Marketing, Supply Chain, Development, Finance, Technology, HR and Legal to ensure execution of strategic initiatives, brand standards, and franchise compliance.