SVP, Operations: Scale Healthcare Ops & Automation

versemedical; New York (NY); Hybrid; USD 270,000 - 400,000; Full time

Job summary

Verse Medical in NYC is seeking an SVP, Operations to own and scale the company's core operating engine. The role reports to the CEO and will build systems, teams, metrics, and cadences to deliver high-quality, compliant, scalable operations.

The ideal candidate has 10+ years in operations, proven ability to scale complex, regulated processes, and strong partnerships with Product, Engineering, Analytics, and Finance. Hybrid work from NYC office.

Qualifications

• 10+ years of experience in operations, including scaling complex, high-volume operations.
• Extremely strong analytical and systems-thinking ability.
• Experience managing managers and building strong operational leadership layers.
• Ability to diagnose operational failure modes quickly and design durable fixes.
• Comfort operating in regulated environments.
• Ability to partner effectively with Product, Engineering, Analytics, Finance, Clinical, Compliance, RCM, CS, and Sales.
• Track record of using data, process design, automation, and workflow tooling to improve throughput and quality.
• Very high standards for talent, execution, communication, and ownership.

Responsibilities

• Own and drive all aspects of operations at Verse, including clinician, patient, payor & internal-facing operations.
• Analyze data to identify the key levers to drive impact and translate them into clear, understandable goals across the organization.
• Ensure that all operational elements of Verse click together effectively and clear, repeatable processes exist for all critical functions.
• Identify and improve areas that lack clear processes and/or structure.
• Partner deeply with Product and Engineering to translate operational bottlenecks into high-impact automation and workflow investments.
• Help the company make good tradeoffs between manual process, process redesign, risk stratification, automation, and product investment.
• Reinforce a culture of high standards, clear ownership, and rigorous follow-through.
• Reduce CEO dependency in day-to-day operating execution and ensure critical operational issues are diagnosed and addressed before they become emergencies.
• Strengthen cross-functional execution across Ops, Clinical, RCM, Product, Engineering, CS, Finance, and Compliance.

Skills

Operations leadership

Analytical thinking

Cross-functional collaboration

Scaled operations

Regulated environments

Automation & tooling

Job description

Verse Medical in NYC is seeking an SVP, Operations to own and scale the company's core operating engine. The role reports to the CEO and will build systems, teams, metrics, and cadences to deliver high-quality, compliant, scalable operations.

The ideal candidate has 10+ years in operations, proven ability to scale complex, regulated processes, and strong partnerships with Product, Engineering, Analytics, and Finance. Hybrid work from NYC office.