Head of Operations, Virtual Care & Scale

WovenX Health, Inc.; Chicago (IL); Hybrid; USD 150,000 - 170,000; Full time

Benefits offered by this job

Health, Dental, Vision coverage

401(k) plan

Hybrid work environment

In-office Chicago area collaboration

Job summary

WovenX Health, Inc. is seeking a Director of Operations to lead the operational infrastructure behind our national clinical network. You will oversee the business operations connecting virtual care with physician practices, endoscopy centers, and health systems across 50 states + DC.

Working closely with Clinical, Product, Engineering, and Growth, you will build scalable processes and dashboards to drive real-time decision making while ensuring regulatory compliance and high-quality care.

Qualifications

• 5+ years of experience leading operations in healthcare, virtual care, or a high-growth healthcare services organization.
• Experience launching new markets, standing up complex operations, and scaling care delivery across states.
• Comfort with analytical platforms and building models to track performance and launch tooling with engineering.

Responsibilities

• Build scalable operational processes that connect virtual care with brick-and-mortar physician practices and health system partners.
• Lead day-to-day operations for virtual care and clinical navigation programs and real-time staffing across sites and states.
• Build dashboards, KPIs, and reporting that drive operational decision-making and tooling.
• Define onboarding, credentialing, scheduling, and readiness processes for new markets.
• Monitor clinical quality, regulatory compliance, and operational performance with the clinical team.

Skills

Operations leadership

Healthcare operations

AI tools experience

Analytical mindset

Strategic planning

Education

Master's in Operations/Analytics/Business (preferred)

Tools

Excel

Python

SQL

AWS

Job description

WovenX Health, Inc. is seeking a Director of Operations to lead the operational infrastructure behind our national clinical network. You will oversee the business operations connecting virtual care with physician practices, endoscopy centers, and health systems across 50 states + DC.

Working closely with Clinical, Product, Engineering, and Growth, you will build scalable processes and dashboards to drive real-time decision making while ensuring regulatory compliance and high-quality care.