SVP, Customer Success & Growth - Enterprise (Remote)

checkmate; United States; Remote; USD 250,000 - 500,000; Full time

Benefits offered by this job

Health care plan

Retirement plan (401k)

Life Insurance (Basic)

Flexible PTO

Family leave

Disability

Work from Home

Job summary

Checkmate is seeking a Senior Vice President of Customer Relationship Management to shape global client retention, growth, and satisfaction. You will lead enterprise client strategy, align cross-functional teams, and ensure successful implementation of products and services for high-value clients.

The role requires building a world-class Customer Success & Operations organization, defining lifecycle processes from onboarding to renewal, and partnering with Product to turn client insights into

Qualifications

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
• 15+ years of progressive leadership in Client Success or Enterprise Account Management.
• Proven track record of owning large-scale enterprise portfolios and growing NRR.
• Executive presence with C-level relationships and strong communication.
• Experience building global, multi-tier teams and developing talent.
• Deep product & commercial acumen, aligning feedback with roadmaps.
• Data-driven leadership using BI, CRM, and analytics.

Responsibilities

• Architect and execute Checkmate’s client success strategy to maximize NRR and LTV.
• Lead and mentor a global Customer Success & Operations organization.
• Design end-to-end customer lifecycle processes from onboarding to renewal.
• Align product roadmaps with client needs and market trends.
• Define KPI suite and deliver actionable insights and forecasts.

Skills

Executive leadership

C-level relationship management

Strategic growth

Cross-functional collaboration

Product & commercial acumen

Data-driven leadership

Education

Bachelor’s degree in Business/Marketing

MBA or executive degree preferred

Job description

Checkmate is seeking a Senior Vice President of Customer Relationship Management to shape global client retention, growth, and satisfaction. You will lead enterprise client strategy, align cross-functional teams, and ensure successful implementation of products and services for high-value clients.

The role requires building a world-class Customer Success & Operations organization, defining lifecycle processes from onboarding to renewal, and partnering with Product to turn client insights into