Suttons Bay Tasting Room Staff

BLACK STAR FARMS LLC; Suttons Bay, Traverse City (MI, MI); On-site; USD 18,000 - 34,000; Full time

Benefits offered by this job

Tips included

Seasonal position

Event support

Job summary

Paycom - ATS in Suttons Bay, MI seeks a guest service associate for a seasonal role in our wine and spirits tasting rooms. The position offers 20-40 hours per week, with a base pay of $13 per hour plus tips, bringing average earnings to about $23–$25 per hour with tips.

The role involves greeting guests, providing hospitality, handling the cash register, and supporting host duties. Team members may move between pouring, hosting, and cashier tasks, especially during events through mid-November.

Qualifications

• Experience in fast-paced guest service environments.
• Ability to greet guests warmly and maintain hospitality.
• Comfort with handling cash and detecting age when necessary.
• Good communication and teamwork in a retail beverage setting.

Responsibilities

• Greet every guest warmly on entry and provide hospitality during service and education about wines/spirits.
• Assist across roles including pouring, hosting, and cashier duties; be ready to float where needed.
• Support events at tasting rooms, helping to make them engaging and successful.

Skills

Customer service

Hospitality

Cash handling

Communication

Team flexibility

Tools

Cash register

Job description

Job Details: Job Location: Suttons Bay, MI 49682, Position Type: Seasonal, Salary Range: $13.00 Hourly, PURPOSE: Provide excellent guest services in relation to the sales of our wines/spirits

PAY RATE: $13/hour, plus tips. With tips, team members are averaging between $23-$25/hour

CLASS: Full-time, part-time hourly, seasonal through mid-November

HOURS: 20-40 hours/week

REPORTING TO: Tasting Room Managers

RESPONSIBILITIES

• No guests left behind! Greet every guest in a friendly manner as soon as they walk in the door. Exemplify hospitality when serving, educating, and interacting with guests.
• Flexibility is the name of the game! Whether you’re pouring wine, playing host with the most, or manning the cash register, be ready to shake things up throughout the day and jump in to help out wherever it’s needed.
• Be ready for some fast-paced fun! We host various events at both of our tasting rooms and we’ll need your help to make them awesome.

EXPECTATIONS

• Ability to interact with guests in a fast-paced environment while maintaining exceptional customer service
• Responsible for providing a safe experience for all guests
• Greet and acknowledge guests in a friendly manner ASAP
• Check ID for proof of age and offer non-alcohol drinks to abstainers or minors
• Serve and engage with guests, make their experience educational and funli
• TAMs/Tips certification a plus
• Demonstrate knowledge of our wines/spirits, tasting rooms, Inn, etc.
• Keep tasting room, bars, patio, outdoor areas, bathrooms, and kitchen clean and in proper order
• Be capable of performing all positions, server, greeter, cashier, floater
• Maintain stocks of wines behind the tasting bars and on the floor
• Ensure wines and merchandise are presented well in their retail space
• Help customers get wine and merchandise to their cars by using a handcart if necessary