Tasting Room Support - Variable Hour

Silver Oak Cellars LLC; California; On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Silver Oak Cellars LLC seeks a Tasting Room Support to assist daily Retail and Sales Operations within the tasting room of our winery in California. The role involves wine service, setup and breakdown for tastings, and high attention to cleanliness and organization.

You will help with guest services, restock, and assist with wine orders and merchandise, while maintaining a professional appearance and adapting to changing priorities in a fast-paced environment.

Qualifications

• 1–2 years of similar experience preferred.
• Minimum age 18 years preferred.
• Commitment to excellence and high standards.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Professional appearance and demeanor.
• Versatility, flexibility, and a willingness to work within changing priorities.
• Ability to understand and follow written and verbal instructions.

Responsibilities

• Wash and dry stemware.
• Set up and break down for tastings, vertical tastings and pairings.
• Refill guest water glasses throughout the day.
• Pull Chef’s Boards and Vertical Cheese Boards for reservations.
• Assist hosts in pulling wine orders for guest purchases.
• Assist guests by taking wine purchases to their vehicle.
• Restock clean glasses at all tasting areas.
• Put away weekly wine order.
• Keep Wine Room neat and orderly; ensure box tops are removed on each SKU.
• Update manager on supply backstock (bags, boxes, breadsticks, shippers).
• Spot sweep guest service areas regularly.

Skills

Organizational skills

Problem-solving

Analytical skills

Time management

Professional appearance

Adaptability

Instruction following

Job description

Description

SUMMARY:

The Tasting Room Support position will support vital elements of the tasting room for daily Retail and Sales Operations.

KEY RESPONSIBILITIES:

• Wash and Dry Stemware.
• Set up and breakdown for tastings, vertical tastings and food and wine pairings.
• Refill guest water glasses throughout the day.
• Pull Chef’s Boards and Vertical Cheese Boards for reservations.
• Assist hosts in pulling wine orders for guest purchases.
• Assist guests by taking wine purchases to their vehicle.
• Restock clean glasses at all tasting areas.
• Put away weekly wine order.
• Keeps Wine Room neat and orderly, ensuring box tops are removed on a case per SKU.
• Keeps Manager updated on supply backstock; bags, boxes, breadsticks, 6 & 12 pack shippers, etc.
• Regularly spot sweep all guest service areas.
• Restock bags and boxes at all register stations.
• Check restrooms for cleanliness throughout the day including restocking of paper products, wipe counters, and spot mop floors.
• Build collateral booklets for the different tasting experiences.
• Check merchandise area of the Tasting Room to restock and fold.
• Regularly check the MIPA check list for items to clean or projects to do.
• Performs other duties as assigned by manager.

QUALIFICATIONS:

• 1-2 years similar experience preferred.
• A minimum of 18 years of age preferred.
• Commitment to excellence and high standards.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Professional appearance and demeanor.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to understand and follow written and verbal instructions.

PHYSICAL/MENTAL REQUIREMENTS:

• Perform repetitive motion activities
• Stand for long periods of time
• Lift 50 lbs.
• Coordinate multiple tasks simultaneously

WORK ENVIRONMENT:

• Work is mainly performed in a tasting room inside a winery/cellar. The individual is occasionally exposed to cellar temperatures that are cool and fumes or airborne particles relative to normal cellar processes.
• Busy and distractive open work atmosphere.

The above reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.

Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.