Sustainment Program Lead — DoD Field Support

Saab AB; City of Syracuse (NY); On-site; USD 102,000 - 132,000; Full time

Benefits offered by this job

Medical, vision, and dental insurance

Paid holidays

401(k) with employer contributions

Tuition assistance

Wellness resources

Employee stock purchase opportunities

Short-term and long-term disability

Job summary

Saab, Inc. in Syracuse, NY is seeking a Post-Delivery Program Manager to oversee sustainment activities for fielded systems after hardware delivery. You will coordinate with leadership, customers, and Saab teams to ensure quality, cost, and schedule performance across the lifecycle.

The role requires strong PM skills, leadership, and the ability to manage cross-functional teams in a fast-paced environment while maintaining security clearances and compliance with SOPs.

Qualifications

• Bachelor’s degree in Engineering, Business, or related discipline with 5+ years of relevant experience, or a Master’s degree with 3+ years of experience.
• Experience working in a collaborative team environment.
• Experience in Project Management.
• Proficiency with Microsoft Office products, including Word, Visio, Excel, Project, and PowerPoint.
• Strong organizational, multitasking, and time management skills.
• Ability to thrive in a fast-paced, decentralized environment.
• Understanding of quality and continuous improvement concepts and principles, including Lean and Six Sigma
• Strong oral and written communication skills.
• Comfortable working with employees and stakeholders at all levels of the organization.
• Ability to drive and influence cross-functional teams without direct authority.
• Must currently hold a Secret Security Clearance.

Responsibilities

• Serve as the primary point of contact for post-delivery activities, coordinating with program leadership, customers, and internal stakeholders as appropriate.
• Provide programmatic leadership and oversight of depot and customer support activities, including prioritization, execution, resource planning, and cost and schedule performance in support of PDPM CAM responsibilities.
• Manage Basic Order Agreements between Saab and customers, including quoting, purchase order reviews, and Task Order Management.
• Manage spares and repair quoting, order management, and service contract proposals for integration efforts, on-site testing and troubleshooting support, and training activities.
• Coordinate service event planning and execution with the Technical Support Manager, customers, Saab engineers, and field technicians, ensuring required parts and materials are available in advance.
• Support field technicians during service events by coordinating additional parts for troubleshooting and facilitating follow-up discussions with appropriate Saab team members.
• Coordinate spares and repairs with cross-functional teams, including Contracts, Finance, Configuration Management, Supply Chain, Manufacturing, Engineering, and Test.
• Track on-time delivery and other key program metrics, ensuring cost, schedule, and quality objectives are managed across sustainment activities.
• Participate in Saab's financial planning cycles by providing revenue forecasts and order projection feedback.
• Analyze failure trends to drive improvements, request RCCA reports, communicate findings to customers, and identify and mitigate customer inventory risks.
• Complete system handovers with the appropriate Production Program Manager to ensure a clear transition of responsibilities and relevant information.
• Develop customer reports aligned with the customer's model and present program updates during formal Saab and customer PMRs.
• Ensure compliance with Saab SOPs and identify opportunities for process improvement.
• Travel up to 15% annually, both domestically and internationally.

Skills

Project management

MS Office

Communication

Cross-functional collaboration

Organizational skills

Ability to drive cross-functional team

Secret security clearance

Education

Bachelor’s degree in Engineering, Business or related

Master’s degree (optional)

Tools

Microsoft Word

Visio

Excel

Project

PowerPoint

Job description

Saab, Inc. in Syracuse, NY is seeking a Post-Delivery Program Manager to oversee sustainment activities for fielded systems after hardware delivery. You will coordinate with leadership, customers, and Saab teams to ensure quality, cost, and schedule performance across the lifecycle.

The role requires strong PM skills, leadership, and the ability to manage cross-functional teams in a fast-paced environment while maintaining security clearances and compliance with SOPs.