Sustainment Post-Delivery Program Manager

Saab, Inc.; Village of East Syracuse (NY); On-site; USD 102,000 - 132,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) plan

Tuition assistance

Wellness resources

Job summary

Saab, Inc. in Syracuse, NY is seeking a Post-Delivery Program Manager to oversee sustainment activities for fielded systems delivered to DoD customers.

You will serve as the primary point of contact for post-delivery events, coordinating with program leadership, customers, and Saab teams across the lifecycle. You will apply program and project management principles to manage depot and field support, drive cost and schedule performance, and lead risk mitigation and continuous improvement

Qualifications

• Bachelor’s degree with 5+ years of relevant experience or a Master’s with 3+ years.
• Experience working in a collaborative team environment.
• Experience in Project Management.
• Proficiency with Microsoft Office products (Word/Visio/Excel/Project/PowerPoint).
• Strong organizational and time management skills.

Responsibilities

• Serve as the primary point of contact for post-delivery activities and coordinate with leadership, customers, and Saab teams.
• Oversee depot and customer support activities, including prioritization, resource planning, and cost and schedule performance.
• Manage Basic Order Agreements, quotes, PO reviews, and Task Order Management.
• Coordinate spares and repairs with cross-functional teams and ensure parts availability.
• Track on-time delivery and other program metrics; manage cost, schedule and quality.
• Support field technicians during service events and coordinate follow-up discussions.
• Provide revenue forecasts and order projection feedback in financial planning cycles.
• Ensure compliance with SOPs and seek process improvements; travel up to 15% annually.

Skills

Project management

Leadership

MS Office

Communication skills

Lean Six Sigma

Education

Bachelor’s degree

Master’s degree

Tools

Visio

Excel

PowerPoint

Project

Job description

Job Description

Saab, Inc. is seeking a Post-Delivery Program Manager (PDPM) to oversee sustainment support activities for multiple products following hardware delivery to Department of Defense (DoD) customers. The PDPM serves as the primary point of contact for post-delivery activities, coordinating with program leadership, customers, and cross-functional Saab teams throughout the lifecycle of fielded systems. The successful candidate will apply program and project management principles to oversee sustainment operations, resolve customer support challenges, and ensure performance objectives are met. This role requires strong leadership, cross-functional coordination, and a focus on quality, risk mitigation, and continuous improvement.

Responsibilities

Serve as the primary point of contact for post-delivery activities, coordinating with program leadership, customers, and internal stakeholders as appropriate. Provide programmatic leadership and oversight of depot and customer support activities, including prioritization, execution, resource planning, and cost and schedule performance in support of PDPM CAM responsibilities. Manage Basic Order Agreements between Saab and customers, including quoting, purchase order reviews, and Task Order Management. Manage spares and repair quoting, order management, and service contract proposals for integration efforts, on-site testing and troubleshooting support, and training activities. Coordinate service event planning and execution with the Technical Support Manager, customers Saab engineers, and field technicians, ensuring required parts and materials are available in advance. Support field technicians during service events by coordinating additional parts for troubleshooting and facilitating follow-up discussions with appropriate Saab team members. Coordinate spares and repairs with cross-functional teams, including Contracts, Finance, Configuration Management, Supply Chain, Manufacturing, Engineering and Test. Track on-time delivery and other key program metrics, ensuring cost, schedule and quality objectives are managed across sustainment activities. Participate in Saab’s financial planning cycles by providing revenue forecasts and order projection feedback. Analyze failure trends to drive improvements, request Root Cause Corrective Action (RCCA) reports, communicate findings to customers, and identify and mitigate customer inventory risks. Complete system handovers with the appropriate Production Program Manager to ensure a clear transition of responsibilities and relevant information. Develop customer reports aligned with the customer’s model and present program updates during formal Saab and customer Program Management Reviews (PMRs). Ensure compliance with Saab Standard Operating Procedures (SOPs) and identify opportunities for process improvement. Travel up to 15% annually, both domestically and internationally.

Compensation Range

Compensation Range: $101,600 - $132,000 The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience

Required Qualifications

• Bachelor’s degree in an Engineering, Business, or related discipline with 5+ years of relevant experience, or a Master’s degree with 3+ years of experience, or an equivalent combination of education and experience.
• Experience working in a collaborative team environment.
• Experience in Project Management.
• Proficiency with Microsoft Office products, including Word, Visio, Excel, Project, and PowerPoint.
• Strong organizational, multitasking, and time management skills, with the ability to follow up on action items and requests in a timely manner.
• Ability to thrive in a fast-paced, decentralized environment.
• Understanding of quality and continuous improvement concepts and principles, including Lean and Six Sigma Strong oral and written communication skills.
• Comfortable working with employees and stakeholders at all levels of the organization.
• Ability to drive and influence cross-functional teams without direct authority.
• Must currently hold a Secret Security Clearance.

Desired Qualifications

• Knowledge of Military Logistics and Maintenance Principles.
• Understanding of the DoD acquisition process.
• Knowledge of systems or systems engineering principles.
• Understanding of Configuration Management, system baselines, and the impacts of hardware, software, and firmware changes on integrated systems.

Applicable Military Occupational Backgrounds

• Military experience as a Commissioned Officer (O-3/ CPT or higher) or Senior Noncommissioned Officer (E-7 or higher) in occupational specialties related to the operations and/or sustainment of complex systems, such as Aviation, Field Artillery, Air Defense and other integrated military systems.
• Other applicable backgrounds include Engineering, Logistics, Maintenance, Operations, Aviation.

Citizenship Requirements

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Benefits

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits.

• Medical, vision, and dental insurance for employees and dependents
• Generous paid time off, including 8 designated holidays
• 401(k) with employer contributions
• Tuition assistance and student loan assistance
• Wellness and employee assistance resources
• Employee stock purchase opportunities
• Short-term and long-term disability coverage

About Us

Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in ten U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work.

Saab values diversity and is an affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.

Be Part of Something Bigger When you take a job at Saab, you become a part of something bigger. You’ll work on exciting, meaningful projects right from the start. Learn more about careers in the U.S.

Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. Saab, Inc. serves the U.S. government, industry, and commercial customers with world-leading products, services and solutions including military and civil security. We provide solutions and technologies that are central to U.S. defense and homeland security. We develop, modify and deliver Saab's portfolio to U.S. customers, blending Swedish quality and reliability with American ambition and cost efficiency. Learn more about us.