Sustaining Engineering Manager - Production Stability Lead

Protingent; Kennewick (WA); On-site; USD 110,000 - 145,000; Full time

Job summary

Protingent is seeking a Sustaining Software Engineering Manager in Kennewick, WA. The role focuses on maintaining performance, stability, and production support for our general release and LTSR products, with no new feature development.

You will lead a dedicated team of engineers, oversee bug fixes and patches, ensure regulatory compliance with QMS, and collaborate with Platform and Product teams to integrate fixes into main branches.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 3+ years of experience in software engineering management or a high-level technical leadership role.
• Strong background in troubleshooting complex, multi-component software systems.
• Experience in regulated environments, ideally medical devices.

Responsibilities

• Lead a sustaining software engineering team focused on production stability and patch management.
• Define and manage escalation paths for urgent customer-facing issues.
• Oversee intake and assignment of maintenance requests to the team.
• Own releases and documentation for critical fixes and patches across product lines.
• Maintain codebase familiarity across EEG, EMG, Sleep, IONM, CadLink.
• Ensure releases comply with the client’s QMS and drive necessary refinements.
• Collaborate with Platform and Product teams to avoid regressions when integrating fixes.

Skills

Software Team Leadership

Staff Development

Operational Workflow Design

Stakeholder Communication

Technical Escalation

Regulatory Compliance

C#

SQL

Desktop Development

Regulatory Knowledge

Education

Bachelor's degree in Computer Science

Tools

C#

SQL

Desktop development

Job description

Protingent is seeking a Sustaining Software Engineering Manager in Kennewick, WA. The role focuses on maintaining performance, stability, and production support for our general release and LTSR products, with no new feature development.

You will lead a dedicated team of engineers, oversee bug fixes and patches, ensure regulatory compliance with QMS, and collaborate with Platform and Product teams to integrate fixes into main branches.