Sustaining Software Engineering Manager

Protingent; Kennewick (WA); On-site; USD 110,000 - 145,000; Full time

Job summary

Protingent is seeking a Sustaining Software Engineering Manager in Kennewick, WA. The role focuses on maintaining performance, stability, and production support for our general release and LTSR products, with no new feature development.

You will lead a dedicated team of engineers, oversee bug fixes and patches, ensure regulatory compliance with QMS, and collaborate with Platform and Product teams to integrate fixes into main branches.

Qualifications

• Bachelor's degree in Computer Science or related field.
• 3+ years of experience in software engineering management or a high-level technical leadership role.
• Strong background in troubleshooting complex, multi-component software systems.
• Experience in regulated environments, ideally medical devices.

Responsibilities

• Lead a sustaining software engineering team focused on production stability and patch management.
• Define and manage escalation paths for urgent customer-facing issues.
• Oversee intake and assignment of maintenance requests to the team.
• Own releases and documentation for critical fixes and patches across product lines.
• Maintain codebase familiarity across EEG, EMG, Sleep, IONM, CadLink.
• Ensure releases comply with the client’s QMS and drive necessary refinements.
• Collaborate with Platform and Product teams to avoid regressions when integrating fixes.

Skills

Software Team Leadership

Staff Development

Operational Workflow Design

Stakeholder Communication

Technical Escalation

Regulatory Compliance

C#

SQL

Desktop Development

Regulatory Knowledge

Education

Bachelor's degree in Computer Science

Tools

C#

SQL

Desktop development

Job description

Job Title: Sustaining Software Engineering Manager Position Description: Protingent Staffing has an excitingdirect hire Sustaining Software Engineering Manager with our client located in Kennewick, WA.

Job Description

Job Description: Seeking a Sustaining Software Engineering Manager who will be solely focused on ensuring the highest quality and maintaining the performance and stability of our general release and Long-Term Service Release (LTSR) products. This critical role leads a dedicated team of engineers focused on production stability, maintenance, bug fixes, and patch management. This role does not include new feature development.

Job Responsibilities

• Team Leadership & Growth: Recruit, mentor, and lead a dedicated sustaining engineering software team; establish performance metrics and operational workflows to scale the team’s capacity.
• Escalation Leadership: Define and manage escalation paths for urgent customer-facing issues in coordination with the Support Platform teams and Product Management.
• Reactive Work Management: Act as a collaborative filter for incoming maintenance requests, ensuring they meet defined intake criteria before team assignment.
• Production Stability and Maintenance: Own the implementation and release (including documentation and paperwork) of critical production software bug fixes and security patches across the entire product portfolio.
• Codebase Stewardship: Maintain a high level of technical familiarity and code quality across all product codebases (EEG, EMG, Sleep, IONM, and CadLink).
• Regulatory Compliance: Ensure all software maintenance releases adhere to pur client’s Quality Management System (QMS) and contribute to its necessary refinements/changes.
• Inter-team Collaboration: Partner with the Platform and Product teams to ensure fixes are integrated into the main development branch without introducing regressions.

Job Qualifications

• Comprehensive Knowledge: Software Team Leadership, Staff Development, and Operational Workflow Design for Sustaining Software Engineering
• Comprehensive Knowledge: Stakeholder Communication and Management of Technical Escalation Paths (Internal and Customer-Facing)
• Thorough Knowledge: Regulatory Compliance and Quality Management Systems (QMS) required for Medical Device Software
• Thorough Knowledge: Advanced Troubleshooting, Debugging, and Production Bug Fix Implementation for complex software systems
• Thorough Knowledge: Technical Proficiency in C#, SQL, and desktop software development
• Required: Bachelor’s degree in Computer Science or related field.
• Required: 3+ years of experience in software engineering management or a high-level technical leadership role.
• Required: Strong background in troubleshooting complex, multi-component software systems.
• Preferred: Experience working in a regulated environment, ideally in a medical or similar safety and/or reliability focused industry.

Physical Requirements And Working Conditions

Positions working with our client equipment generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting and carrying up to 50 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision, and 2-way written/verbal communication. More specific details may be provided as needed or requested. Use of computer Occasional travel required (approximately 5-10%); must be able to obtain necessary travel documents, and possess a valid driver’s license and active vehicle insurance. Travel may include visits to company headquarters or customer sites, typically no more than once per quarter. May be required to register with a vendor credentialing service.As part of this process, may be required to submit personal information to a credentialing service company, to provide proof of vaccinations or related medical information, and to comply with other requirements needed to be able to work at customer site. Work hours outside normal business hours may be required to meet business needs. This includes an on-call schedule with respect to support escalation to engineering.

Job Details

• Job Type: Direct hire
• Salary Rate Range: $110K-$145K
• Location: Kennewick, WA
• Due to government contract requirements, this position is restricted to U.S. Citizens/GC Holder only.

About Protingent

Protingent is an Award-Winningprovider of top-tier Engineering and IT talent, trusted by companies at the forefront of innovation — fromSoftware and AerospacetoAI, Clean Tech, Medical Devices, and Connected Technologies. We’re passionate about making a positive impact by connecting exceptional talent with meaningful opportunities and helping our clients build the future.