Sustainable Mobility Programs Specialist

Downtown Seattle; Seattle (WA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Life Insurance

Long-Term Disability

ORCA transit card

Paid Vacation

Sick Leave

First Choice Employee Assistance

Flexible Spending Account

Employer-Matched 401(k) with up to 5%

Job summary

Commute Seattle, a nonprofit organization, seeks a Transportation Specialist to collaborate with a small team across programs, engaging in customer support, data management, surveys, reporting, and outreach initiatives. The role is full-time and onsite in Downtown Seattle with the Downtown Seattle Association.

You will help develop commuter programs, analyze data with Tableau/Power BI, and create dashboards for client sites while supporting education and communications efforts.

Qualifications

• 1-3 years of related employment, which may include client management, account management, transportation demand management, commute trip reduction, data analysis, consultative sales, transportation planning or another related field.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and projects involving internal and external stakeholders.
• Proficiency in data analysis and visualization tools, including advanced Excel and PowerBI or Tableau.
• Experience cleaning, analyzing, and interpreting large datasets and communicating findings through dashboards and reports.
• Experience managing client relationships and communications.
• Strong customer service orientation, with the ability to work independently and collaboratively to address complex or sensitive issues.
• Ability to develop and deliver presentations, training, or other public-facing communications.
• Excellent written and verbal communication skills, with the ability to communicate effectively and empathetically with diverse audiences.
• Proficiency with MS Outlook products, Zoom, or another video conference platform.

Responsibilities

• Work with employers and property managers to develop sustainable commuter programs and transportation amenities.
• Represent transit pass products, services, promotions, and policies accurately and professionally.
• Support businesses and property managers in their understanding and confident implementation of local ordinances, programs, infrastructure changes, and related compliance requirements.
• Implement commuter surveys and reporting requirements with businesses and property managers.
• Provide timely consulting in response to inquiries received through shared communication channels.
• Maintain, clean, and validate program and client data across multiple systems and databases.
• Manage customer relationship management (CRM) records and ensure data integrity, accuracy, and completeness.
• Fulfill administrative functions such as quarterly reporting and data entry.
• Develop individual work site or building site dashboards in Tableau and compatible software.
• Support CTR and Research Program Manager with data analysis, preparation of reports to businesses and properties, and the identification of trends and opportunities for program development and outreach strategies.
• Complete directional analysis using GIS and other mapping tools.
• Create and deliver outreach materials, presentations, and other educational resources for employers, property managers, and association members.
• Educate business leaders, property managers, and association members about commuter benefits to encourage biking, walking, teleworking, and taking transit.
• Support the planning and implementation of education events, informational seminars, presentations, and promotional campaigns.
• Draft, review, and distribute bulk email communications, blog posts, and other outreach and communications materials.
• Attend weekly staff meetings, cross-team collaborative meetings, stand-up, and all-hands meetings.
• Participate in team building activities and professional development opportunities.
• Contribute to inclusive, collaborative, and equity-centered organizational culture.
• Perform other duties as assigned.

Skills

Data analysis

Data visualization

Advanced Excel

Presentation

Collaboration

Tools

Excel

Power BI

Tableau

Job description

Commute Seattle, a nonprofit organization, seeks a Transportation Specialist to collaborate with a small team across programs, engaging in customer support, data management, surveys, reporting, and outreach initiatives. The role is full-time and onsite in Downtown Seattle with the Downtown Seattle Association.

You will help develop commuter programs, analyze data with Tableau/Power BI, and create dashboards for client sites while supporting education and communications efforts.