Communications Advisor

Downtown Seattle Association; Seattle (WA); On-site; USD 70,000 - 86,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Long-Term Disability

ORCA transit card

Paid Vacation

Sick Leave

Holidays & personal days

Employee Assistance Program

FSA

401(k) match

Job summary

Commute Seattle, affiliated with the Downtown Seattle Association, seeks a Communications Advisor to support a national Transportation Demand Management program. You will create content for blogs, newsletters, emails, and social channels to promote transit and sustainable travel.

You will work with the Executive Director and Deputy Director to develop communications, manage a content calendar, and support SDOT and King County Metro contracts while advancing equity.

Qualifications

• Excellent writing and editing with AP style proficiency.
• Ability to write for multiple channels and audiences.
• Experience with content tools (WordPress, Mailchimp, Canva) and CRMs.

Responsibilities

• Create content for newsletters, blogs, websites, and social channels.
• Manage WordPress content and update the site regularly.
• Develop and publish monthly resource one-sheets and case studies.
• Plan multi-channel communications campaigns with KPI tracking.

Skills

Excellent writing

AP style

Multichannel writing

Tools

Mailchimp

Canva

Adobe Creative Suite

WordPress

CRM databases

Job description

Job Type

Full-time

Position

Communication Advisor

Reporting Relationship

Deputy Director

Status

Full-time, exempt

Company Overview

Commute Seattle is a 501(c)(3) nonprofit Transportation Management Association founded in 2004 with a mission to make it easy for everyone across Puget Sound to walk, ride, or roll to Seattle's opportunities. We are supported by local governments and public agencies and affiliated with the Downtown Seattle Association. Commute Seattle partners with employers, destinations, and institutions to implement sustainable transportation options and trip reduction strategies that positively change commute behavior, improve quality of life, and support economic and environmental goals.

Position Summary

The Communications Advisor is a vital part of a team supporting a nationally recognized Transportation Demand Management (TDM) program. This position supports organization-wide communications initiatives and is responsible for creating content for a variety of communications platforms, including blog and website content, email newsletters, case studies, event promotions, and social media channels. This person will promote the use of transit, walking, biking, and other sustainable modes through compelling communications. We are seeking an enthusiastic storyteller adept at communicating the value of access to transportation options to a variety of audiences, including employers, commuters, visitors, the public, and various public and private sector stakeholders. The Communications Advisor will support the Executive Director and Deputy Director with developing strategic communications that advance organization-wide goals. This position oversees a portfolio of work that includes deliverables under service contract agreements with the Seattle Department of Transportation (SDOT) and King County Metro.

Responsibilities

The Communications Advisor is a vital part of a team supporting a nationally recognized Transportation Demand Management (TDM) program. This position supports organization-wide communications initiatives and is responsible for creating content for a variety of communications platforms, including blog and website content, email newsletters, case studies, event promotions, and social media channels. This person will promote the use of transit, walking, biking, and other sustainable modes through compelling communications. We are seeking an enthusiastic storyteller who is adept at communicating the value of access to transportation options to a variety of audiences, including employers, commuters, visitors, the public, and various public and private sector stakeholders. The Communications Advisor will support the Executive Director and Deputy Director with developing strategic communications that advance organization-wide goals. This position oversees a portfolio of work that includes deliverables under service contract agreements with the Seattle Department of Transportation (SDOT) and King County Metro.

Content Development (40%)

• Write, edit, curate, and produce quality and timely content for Commute Seattle’s various channels including two monthly newsletters, blog, website, and social media platforms
• Monitor and maintain content on Commute Seattle’s website and recommend content improvements.
• Manage routine email list maintenance, including adding and tagging new contacts.
• Draft and publish educational blog content and event listings to the Commute Seattle website using WordPress.
• Develop themes and content for monthly resource one-sheets and research case studies.
• Research and write compelling case studies on employer programs and other Transportation Demand Management strategies.
• Assist with writing/editing internal communications projects as needed.

Communications Planning, Strategy, and Reporting (40%)

• Own, manage, and measure multi-channel content calendar, ensuring timely and responsive delivery of content across multiple deliverable-based projects.
• Develop and monitor key performance indicators for communications metrics that support organizational priorities, working in collaboration with the leadership team.
• Create and implement communications strategies for event promotion and other project-specific campaigns.
• Assist with media relations, including drafting press releases, tracking media mentions, coordinating media and other partner briefings.
• Collaborate closely with the Executive Director and Deputy Director on communications strategies that position the organization as a leader in Transportation Demand Management.

Administration, Professional Development, Team, and Culture (10%)

• Attend training, conferences, and other professional development and networking opportunities.
• Develop meeting agendas, lead, and facilitate internal communications meetings.
• Attend weekly staff meetings, regular cross-team collaborative meetings, stand-ups, and all-hands meetings.
• Participate in team- and culture-building events.
• Contribute to inclusive, collaborative, and equity-centered organizational culture.
• Other duties as assigned

Employment Details

Commute Seattle is committed to internal and market equity. The salary range for this position is $70,434-$86,216. Salary is determined based on internal and market equity, internal and market data/salary ranges, and the applicant’s job-related knowledge, skills, and experience. We will hire at the beginning of the salary range to allow future salary growth based on an employee's performance, professional development, and increases in responsibilities and duties.

Benefits Package

Commute Seattle provides a comprehensive benefits package including but not limited to:

100% employer-paid**

• Medical/Dental/Vision Coverage
• Life Insurance
• Long-Term Disability
• ORCA transit card

• Paid Vacation
• Sick Leave in accordance with Seattle Sick & Safe
• Paid Holidays plus paid personal days
• First Choice Employee Assistance Program
• Flexible Spending Account (medical or dependent)
• Employer-Matched 401(k) Contribution with up to 5% Match

Commute Seattle is committed to providing reasonable accommodation to qualified individuals with disabilities and those who may require assistance due to medical conditions or limitations. If you are a qualified candidate with a disability or medical condition that may require accommodation during the application process or while performing the essential functions of the job, please inform us of your needs.

Requirements

Minimum Qualifications

• Excellent writing and editing skills, with proficiency in AP style preferred
• Ability to write for a variety of channels and audiences
• Ability to synthesize technical information for a non-expert audience
• Ability to work in a deadline-driven, collaborative environment
• Familiarity with email campaign tools (e.g. Mailchimp), content tools (e.g. Canva, Adobe Creative Suite), CRM databases, Zoom webinars, and content management systems (WordPress).
• Ability to manage multiple projects and meet deadlines
• Experience working with multicultural communities or diverse stakeholder groups.

Characteristics

• Demonstrates empathy and active listening when working with customers, coworkers, and funders.
• Commitment to equity, with an understanding of how structural barriers impact access to transportation.
• Comfortable with ambiguity and shifting priorities; brings a proactive and systems-thinking mindset to problem solving.
• Collaborative and communicative, with a desire to contribute to a thriving, mobile, and sustainable Seattle.
• Physical Requirements & Accessibility
• Ability to work comfortably at a workstation, with options for ergonomic accommodation such as adjustable chairs, standing desks, or other equipment.
• Ability to lift, bend, and carry event materials up to 25 lbs.
• Proficiency using computer input devices such as keyboards and mice, or alternative input methods.
• Capability to access and interpret information from computer screens.
• Excellent written communication skills for composing emails, reports, and other documents.
• Strong verbal communication skills for interacting with colleagues and clients in person, over the phone, and via video conference.
• Work in person, in a downtown Seattle office environment with moderate noise levels and occasional interruptions multiple days a week, with quiet workspaces or noise-canceling headphones provided.

Salary Description

$70,434-$86,216 annually