Transit Programs & Data Specialist

Downtown Seattle Association; Seattle (WA); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Medical/Dental/Vision Coverage

Life Insurance

Long-Term Disability

ORCA transit card

Paid Vacation

Sick Leave

Job summary

Commute Seattle, affiliated with the Downtown Seattle Association, seeks a Transportation Specialist to collaborate with three colleagues across programs. The role emphasizes customer support, data management/analysis, outreach, and survey implementation, with a focus on commuting options and program development.

This full-time, onsite position is colocated in Downtown Seattle and involves dashboard creation, CRM management, and reporting to drive commuter initiatives in the region.

Qualifications

• 1-3 years of related employment, which may include client management, account management, transportation demand management, commute trip reduction, data analysis, consultative sales, transportation planning or another related field.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities and projects involving internal and external stakeholders.
• Proficiency in data analysis and visualization tools, including advanced Excel and PowerBI or Tableau.
• Experience cleaning, analyzing, and interpreting large datasets and communicating findings through dashboards and reports.
• Experience managing client relationships and communications.
• Strong customer service orientation, with the ability to work independently and collaboratively to address complex or sensitive issues.
• Ability to develop and deliver presentations, training, or other public-facing communications.
• Excellent written and verbal communication skills, with the ability to communicate effectively and empathetically with diverse audiences.
• Proficiency with MS Outlook products, Zoom, or another video conference platform.

Responsibilities

• Work with employers and property managers to develop sustainable commuter programs and transportation amenities.
• Represent transit pass products, services, promotions, and policies accurately and professionally.
• Support businesses and property managers in their understanding and confident implementation of local ordinances, programs, infrastructure changes, and related compliance requirements.
• Implement commuter surveys and reporting requirements with businesses and property managers.
• Provide timely consulting in response to inquiries received through shared communication channels.
• Maintain, clean, and validate program and client data across multiple systems and databases.
• Manage customer relationship management (CRM) records and ensure data integrity, accuracy, and completeness.
• Fulfill administrative functions such as quarterly reporting and data entry.
• Develop individual work site or building site dashboards in Tableau and compatible software.
• Support CTR and Research Program Manager with data analysis, preparation of reports to businesses and properties, and the identification of trends and opportunities for program development and outreach strategies.
• Complete directional analysis using GIS and other mapping tools.
• Create and deliver outreach materials, presentations, and other educational resources for employers, property managers, and association members.
• Educate business leaders, property managers, and association members about commuter benefits to encourage biking, walking, teleworking, and taking transit.
• Support the planning and implementation of education events, informational seminars, presentations, and promotional campaigns.
• Draft, review, and distribute bulk email communications, blog posts, and other outreach and communications materials.

Skills

Strong organizational skills

Data analysis

Dashboard creation

Customer service

Presentation skills

Communication

Tools

Excel

PowerBI

Tableau

GIS tools

Job description

Commute Seattle, affiliated with the Downtown Seattle Association, seeks a Transportation Specialist to collaborate with three colleagues across programs. The role emphasizes customer support, data management/analysis, outreach, and survey implementation, with a focus on commuting options and program development.

This full-time, onsite position is colocated in Downtown Seattle and involves dashboard creation, CRM management, and reporting to drive commuter initiatives in the region.