Sustainability Ops Specialist — Onsite in Hanover Park

Insight Public Sector; Hanover Park (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Insight Public Sector is hiring an Services Operations Specialist for our Hanover Park, IL office. This onsite role supports the Sustainability department by processing orders, coordinating returns, and resolving receiving discrepancies while partnering with distributors and internal teams.

You will become the product and program expert for assigned vendors, communicate clearly with clients, and manage vendor relationships, RMAs, and warranty issues.

Qualifications

• Problem-solving and critical thinking abilities, and excellent organizational skills.
• Ability to adapt in a fast-paced environment with attention to detail.
• Ability to work in a team and independently with strong time management and self-prioritization.

Responsibilities

• Enter orders in a timely manner for shipping, retrieval, and exchange of technology devices for specific accounts in accordance with SLA.
• Investigate and resolve receiving discrepancies; manage receipt dates and coordinate with distribution to fix issues.
• Become an expert on products, programs, and vendor initiatives assigned.
• Deliver client-facing messages clearly, verbally and in writing, and respond promptly to inquiries or complaints.
• Coordinate RMAs with vendors for damaged or unused products.
• Manage all aspects of assigned vendors, back-orders, ETA, and warranty claims.
• Collaborate with internal teams on parts ordering information issues.
• Maintain accurate costing, classification, and status of products; report discrepancies to Finance.
• Manage team mailbox and ensure timely email responses.
• Answer questions about processes, shipments, and procedures.
• Demonstrate problem-solving, critical thinking, and strong organizational skills.
• Adapt in a fast-paced environment with attention to detail.
• Work well in a team or independently with good time management and self-prioritization.

Skills

Clear communication

Teamwork

Time management

Job description

Insight Public Sector is hiring an Services Operations Specialist for our Hanover Park, IL office. This onsite role supports the Sustainability department by processing orders, coordinating returns, and resolving receiving discrepancies while partnering with distributors and internal teams.

You will become the product and program expert for assigned vendors, communicate clearly with clients, and manage vendor relationships, RMAs, and warranty issues.