Onsite Services Ops Specialist-Logistics & Vendor Support

Insight-596591c7; Hanover Park (IL); On-site; USD 23,000 - 32,000; Full time

Job summary

Insight is seeking an Operations Specialist to be based onsite at our Hanover Park, IL office. The role involves processing orders for technology devices, coordinating returns and exchanges, and ensuring SLA adherence.

You will investigate discrepancies, liaise with distribution and vendors, and manage costing and inventory records with cross-functional teams. The ideal candidate demonstrates problem-solving abilities, strong organizational skills, and the capacity to work in a fast-paced

Qualifications

• Problem-solving and critical thinking abilities.
• Excellent organizational skills.

Responsibilities

• Enter orders in a timely manner for shipping, retrieval, and exchange of technology devices for assigned accounts, adhering to SLA.
• Investigate and resolve receiving discrepancies, manage receipt dates, and work with distribution to resolve issues.
• Communicate clearly, verbally and in writing, to deliver client-facing messages and respond to inquiries or complaints promptly.
• Work with vendors on RMAs for damaged, unused products and manage vendor back-orders and ETA.
• Maintain accurate costing, classification, and status of products; report billing/inventory discrepancies; coordinate with finance as needed.
• Manage team mailbox and ensure timely responses to internal and external inquiries.

Skills

Problem solving

Critical thinking

Organizational skills

Job description

Insight is seeking an Operations Specialist to be based onsite at our Hanover Park, IL office. The role involves processing orders for technology devices, coordinating returns and exchanges, and ensuring SLA adherence.

You will investigate discrepancies, liaise with distribution and vendors, and manage costing and inventory records with cross-functional teams. The ideal candidate demonstrates problem-solving abilities, strong organizational skills, and the capacity to work in a fast-paced