Onsite Services Operations Specialist

Insight; Hanover Park (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

Insight, a Fortune 500 Solutions Integrator, is seeking an onsite Services Operations Specialist in Hanover Park, IL. You will manage orders, track shipments, resolve discrepancies, and work with vendors to process RMAs and warranty issues.

Strong communication and organizational skills are essential to support our client-facing ecosystem. As part of the Sustainability operations team, you will interact with internal staff and external partners to ensure timely deliveries, accurate costing, and

Responsibilities

• Enter orders in a timely manner for shipping, retrieval, and exchange of technology devices for specific accounts, adhering to SLA.
• Investigate and resolve receiving discrepancies, manage receipt dates, and coordinate with distribution to resolve issues with lost or damaged products.
• Become an expert on products, programs, and initiatives of assigned vendors and product categories.
• Clear communication skills to deliver client-facing messages verbally and in writing, and respond to inquiries or complaints promptly.
• Work with vendors in obtaining Return Merchandise Authorization (RMAs) for damaged, unused products.
• Manage all aspects of assigned vendors, back-orders, ETA, and handling/tracking of warranty claims.
• Coordinate with internal teams on problems related to parts ordering information.
• Maintain accurate costing, classification, status of products, identify billing and inventory discrepancies, and liaise with Finance to resolve vendor issues.
• Manage team mailbox, ensuring emails are addressed throughout the day.
• Answer questions internal & external re: processes, procedures, inbound/outbound shipments.
• Demonstrate problem-solving and organizational skills; adapt to a fast-paced environment and prioritize work.

Job description

Insight, a Fortune 500 Solutions Integrator, is seeking an onsite Services Operations Specialist in Hanover Park, IL. You will manage orders, track shipments, resolve discrepancies, and work with vendors to process RMAs and warranty issues.

Strong communication and organizational skills are essential to support our client-facing ecosystem. As part of the Sustainability operations team, you will interact with internal staff and external partners to ensure timely deliveries, accurate costing, and