Survey Operations Program Manager (Contract)

Onward Search; New York (NY); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision Insurance.

Life Insurance.

401(k) Program.

Commuter Benefit.

eLearning and Ongoing Training.

Education Reimbursement.

Descripción de la vacante

Onward Search is seeking a Program Manager for Research Operations to design and implement the survey operating infrastructure for a client project, starting with a pilot program. You will collaborate across teams to ensure compliant, high-quality survey research practices and scalable tooling.

The role requires hands-on experience with Qualtrics, strong SQL skills, and a background in survey design, sampling, weighting, programming, and reporting.

Formación

• 5+ years of experience conducting primary survey research.
• Experience in survey operations management.
• Proficiency with Qualtrics project tracking and sample management.
• Knowledge of privacy/data governance (PII, GDPR, CCPA).

Responsabilidades

• Partner with Research Operations to develop survey operating infrastructure, including tooling, account structures, permissions, and workflows.
• Design and manage a survey portfolio registry to provide a central view of all study statuses and connect to pre-launch checks.
• Operationalize customer-contact and sample-availability rules, including suppression workflows, contact frequency limits, and sample coordination across studies.
• Collaborate with Privacy and Legal teams to establish guidelines for PII handling, consent language, data storage, and review triggers.
• Develop an specific survey research playbook and onboarding materials covering programming, QA workflows, launch procedures, incident protocols, and non-negotiables.

Conocimientos

Questionnaire design

Sampling

Weighting

Programming

Analysis

SQL

Qualtrics

Python

R

Privacy & data governance

Herramientas

Qualtrics

SQL

Python

R

Descripción del empleo

Onward Search is seeking a Program Manager for Research Operations to design and implement the survey operating infrastructure for a client project, starting with a pilot program. You will collaborate across teams to ensure compliant, high-quality survey research practices and scalable tooling.

The role requires hands-on experience with Qualtrics, strong SQL skills, and a background in survey design, sampling, weighting, programming, and reporting.