Program Manager, Research Operations (Qualtrics)[84353]

Onward Search; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Program

eLearning and Ongoing Training

Education Reimbursement

Job summary

Onward Search is seeking a Program Manager, Research Operations to design and operationalize survey research infrastructure using Qualtrics. The role focuses on tooling, account structures, permissions, workflows, and a pilot program to empower research teams.

Responsibilities include building a survey portfolio registry, managing sampling rules, coordinating with Privacy/Legal for PII handling, and developing onboarding materials and playbooks for scalable, compliant studies.

Qualifications

• 5+ years of experience conducting primary survey research and managing survey operations.
• Expertise in questionnaire design, sampling, weighting, programming, analysis and reporting.
• Hands-on experience with Qualtrics including project tracking, sample management and tooling.
• Proficiency in SQL; familiarity with R or Python is a plus.
• Knowledge of privacy and data governance (PII, GDPR, CCPA) and cross‑functional collaboration.

Responsibilities

• Partner with Research Operations to build survey operating infrastructure, tooling, accounts and workflows.
• Design and manage a survey portfolio registry with study statuses and pre-launch checks.
• Operationalize contact rules, sample coordination and suppression workflows across studies.
• Collaborate with Privacy and Legal to establish guidelines for PII handling, consent, data storage and review triggers.
• Develop a survey research playbook and onboarding materials covering programming, QA, launches, incident protocols.

Skills

Qualtrics

Survey design

Questionnaire design

SQL

Python

Privacy compliance

Data governance

Tools

Qualtrics

R

Python

Job description

Our client, a leading company in the online marketplace and e-commerce industry, is rapidly growing its technology team and is looking to hire a talented contractor to support research operations within the field of survey research, with a strong focus on Qualtrics and survey platform administration. The role involves designing and building the operational infrastructure that enables research teams to conduct survey studies independently, starting with a pilot program.

Responsibilities include Qualtrics survey design and implementation, system setup, compliance oversight, sample management, and collaboration with Privacy and Legal teams to ensure high-quality, respectful, and compliant survey research practices. The position also supports the development of scalable processes and best practices for managing and executing research initiatives through Qualtrics and other survey research tools.

The application deadline for this role is 10/28/2026.

12-month contract + extension

Remote working EST hours. Ideal candidate sits in EST or CST.

Program Manager, Research Operations Responsibilities:

• Partner with Research Operations to develop survey operating infrastructure, including tooling, account structures, permissions, and workflows.
• Design and manage a survey portfolio registry to provide a central view of all study statuses and connect to pre-launch checks.
• Operationalize customer-contact and sample-availability rules, including suppression workflows, contact frequency limits, and sample coordination across studies.
• Collaborate with Privacy and Legal teams to establish guidelines for PII handling, consent language, data storage, and review triggers.
• Develop an specific survey research playbook and onboarding materials covering programming, QA workflows, launch procedures, incident protocols, and non-negotiables.

Program Manager, Research Operations Qualifications:

• 5+ years of experience conducting primary survey research and managing survey operations.
• Extensive expertise in questionnaire design, sampling, weighting, programming, analysis, and reporting.
• Hands-on experience with survey platforms like Qualtrics, including project tracking, sample management, and tooling.
• Proficiency in SQL; familiarity with R or Python is a plus.
• Knowledge of privacy and data governance requirements (e.g., PII, GDPR, CCPA) and collaboration with Legal and Privacy teams.

Perks and Benefits:

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• eLearning and Ongoing Training.
• Education Reimbursement.
• Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.