Senior Survey Operations PM (Qualtrics) - Remote EST

Onward Search; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Program

eLearning and Ongoing Training

Education Reimbursement

Job summary

Onward Search is seeking a Program Manager, Research Operations to design and operationalize survey research infrastructure using Qualtrics. The role focuses on tooling, account structures, permissions, workflows, and a pilot program to empower research teams.

Responsibilities include building a survey portfolio registry, managing sampling rules, coordinating with Privacy/Legal for PII handling, and developing onboarding materials and playbooks for scalable, compliant studies.

Qualifications

• 5+ years of experience conducting primary survey research and managing survey operations.
• Expertise in questionnaire design, sampling, weighting, programming, analysis and reporting.
• Hands-on experience with Qualtrics including project tracking, sample management and tooling.
• Proficiency in SQL; familiarity with R or Python is a plus.
• Knowledge of privacy and data governance (PII, GDPR, CCPA) and cross‑functional collaboration.

Responsibilities

• Partner with Research Operations to build survey operating infrastructure, tooling, accounts and workflows.
• Design and manage a survey portfolio registry with study statuses and pre-launch checks.
• Operationalize contact rules, sample coordination and suppression workflows across studies.
• Collaborate with Privacy and Legal to establish guidelines for PII handling, consent, data storage and review triggers.
• Develop a survey research playbook and onboarding materials covering programming, QA, launches, incident protocols.

Skills

Qualtrics

Survey design

Questionnaire design

SQL

Python

Privacy compliance

Data governance

Tools

Qualtrics

R

Python

Job description

Onward Search is seeking a Program Manager, Research Operations to design and operationalize survey research infrastructure using Qualtrics. The role focuses on tooling, account structures, permissions, workflows, and a pilot program to empower research teams.

Responsibilities include building a survey portfolio registry, managing sampling rules, coordinating with Privacy/Legal for PII handling, and developing onboarding materials and playbooks for scalable, compliant studies.