Program Manager, Research Operations

Onward Search; New York (NY); Presencial; USD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, Dental, and Vision Insurance.

Life Insurance.

401(k) Program.

Commuter Benefit.

eLearning and Ongoing Training.

Education Reimbursement.

Resumo da oferta

Onward Search is seeking a Program Manager for Research Operations to design and implement the survey operating infrastructure for a client project, starting with a pilot program. You will collaborate across teams to ensure compliant, high-quality survey research practices and scalable tooling.

The role requires hands-on experience with Qualtrics, strong SQL skills, and a background in survey design, sampling, weighting, programming, and reporting.

Qualificações

• 5+ years of experience conducting primary survey research.
• Experience in survey operations management.
• Proficiency with Qualtrics project tracking and sample management.
• Knowledge of privacy/data governance (PII, GDPR, CCPA).

Responsabilidades

• Partner with Research Operations to develop survey operating infrastructure, including tooling, account structures, permissions, and workflows.
• Design and manage a survey portfolio registry to provide a central view of all study statuses and connect to pre-launch checks.
• Operationalize customer-contact and sample-availability rules, including suppression workflows, contact frequency limits, and sample coordination across studies.
• Collaborate with Privacy and Legal teams to establish guidelines for PII handling, consent language, data storage, and review triggers.
• Develop an specific survey research playbook and onboarding materials covering programming, QA workflows, launch procedures, incident protocols, and non-negotiables.

Conhecimentos

Questionnaire design

Sampling

Weighting

Programming

Analysis

SQL

Qualtrics

Python

R

Privacy & data governance

Ferramentas

Qualtrics

SQL

Python

R

Descrição da oferta de emprego

This is a contract position supporting our client's research operations within the field of survey research. The role involves designing and building the operational infrastructure that enables research teams to conduct survey studies independently, starting with a pilot program. The position encompasses system setup, compliance, sample management, and collaboration with Privacy and Legal teams to ensure high-quality, respectful, and compliant survey research practices.

The application deadline for this role is 10/25/2026.

Program Manager, Research Operations Responsibilities

• Partner with Research Operations to develop survey operating infrastructure, including tooling, account structures, permissions, and workflows.
• Design and manage a survey portfolio registry to provide a central view of all study statuses and connect to pre-launch checks.
• Operationalize customer-contact and sample-availability rules, including suppression workflows, contact frequency limits, and sample coordination across studies.
• Collaborate with Privacy and Legal teams to establish guidelines for PII handling, consent language, data storage, and review triggers.
• Develop an specific survey research playbook and onboarding materials covering programming, QA workflows, launch procedures, incident protocols, and non-negotiables.

Program Manager, Research Operations Qualifications

• 5+ years of experience conducting primary survey research and managing survey operations.
• Extensive expertise in questionnaire design, sampling, weighting, programming, analysis, and reporting.
• Hands-on experience with survey platforms like Qualtrics, including project tracking, sample management, and tooling.
• Proficiency in SQL; familiarity with R or Python is a plus.
• Knowledge of privacy and data governance requirements (e.g., PII, GDPR, CCPA) and collaboration with Legal and Privacy teams.

Perks and Benefits

• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• Commuter Benefit.
• eLearning and Ongoing Training.
• Education Reimbursement.

Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.