Surveillance Shift Manager

Hollywood Casino At Kansas Speedway; Kansas City (KS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Hollywood Casino At Kansas Speedway is seeking a Surveillance Agent to ensure safety and integrity across gaming operations. The role includes supervising staff on shift, aiding training, and upholding department standards and budgets while coordinating with law enforcement as needed.

Qualifications include a Bachelor's degree or higher and 3 years in leadership within surveillance/security. Proficiency with Microsoft tools and familiarity with casino games are required.

Qualifications

• Bachelor's degree or equivalent combination of education and experience
• Three years progressively more challenging leadership role in surveillance, security, or law enforcement preferred
• Proficient in Microsoft applications
• Ability to observe and recognize cheating techniques
• Ability to operate computer and surveillance equipment
• Knowledge and understanding of electronic, video, and alarm functions
• Knowledge and understanding of casino games
• Knowledge and understanding of statistical and daily game reports preferred

Responsibilities

• Provide friendly, fast, and helpful customer service to guests and team members.
• Perform the duties of a Surveillance Agent when needed.
• Assist in hiring, training and supervising staff on assigned shift.
• Ensure supervision meets department objectives, standards, and budget.
• Develop and maintain training procedures for superior customer service.
• Report observed violations of gaming regulations and procedures to authorities.
• Maintain daily logs and reports of surveillance activities.
• Develop communications with law enforcement and other casinos.

Skills

Leadership

Cheating detection

Casino game knowledge

Compliance awareness

Education

Bachelor's degree or equivalent

Tools

Microsoft applications

Surveillance equipment

Electronic/video/alarm systems

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus - may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Provide friendly, fast, and helpful customer service, through the consistent practice and delivery customer service to all guests and team members.
• Perform the duties of a Surveillance Agent when needed.
• Assist in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.
• Understand department objectives, standards, guidelines, and budget to achieve effective supervision of department.
• Establish and maintains training and development procedures to ensure superior customer service standards are achieved.
• Ensure company and departmental procedures are followed; assist various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
• Participate in any court actions relating to gaming violations in order to represent facts as obtained by department.
• Maintain daily log and reports to ensure that adequate and accurate information on surveillance activities are kept for future access.
• Maintain current information on suspicious individuals to ensure the protection of company assets, patrons, and employees.
• Develop and maintain communications with law enforcement agencies and surveillance personnel of other casinos.
• Report all observed violations of gaming regulations and procedures to appropriate authority in order to adhere to company reporting requirements.
• Ensure that proper procedures for Table Games, Slots, Cashiers, drops, etc. are adhered to.
• Conduct investigations as required.
• Provide work direction and supervision to team members.
• Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
• Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
• Develop, maintain and manage training programs.
• Understand and adhere to regulatory, department and company policies and procedures.
• Make determinations regarding types of materials, supplies, or tools to be used.
• Supervise and manage attendance and time records of team members.
• Protect and preserve assets of the company.
• Meet grooming and appearance requirements.
• Perform other related and compatible duties as assigned.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor's degree from an accredited four-year college or university; or equivalent combination of education and experience
• Three years progressively more challenging leadership role in surveillance, security, or law enforcement preferred
• Must be proficient in Microsoft applications
• Ability to observe and recognize cheating techniques
• Ability to operate computer and surveillance equipment
• Knowledge and understanding of electronic, video, and alarm functions
• Knowledge and understanding of casino games
• Knowledge and understanding of statistical and daily game reports preferred

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. We're changing entertainment.

Follow us.

Equal Opportunity Employer