Surveillance Agent - Full-Time

Plainridge Park Casino; Plainville (MA); On-site; USD 23,000 - 33,000; Full time

Job summary

Plainridge Park Casino is seeking a vigilant surveillance team member to monitor casino activity, assist in maintaining a safe and fun environment, and support guest experiences. You will learn game floor monitoring, incident logging and be trained to recognize irregular activity.

Applicants should be at least 21, hold a high school diploma or GED (or equivalent experience), and be comfortable with computers and surveillance tech.

Qualifications

• Outgoing, energetic and enthusiastic attitude.
• Enjoy hosting others and creating a fun environment for guests.
• Comfortable initiating conversations with guests to enhance their experience.
• Must be 21 years of age or older.
• High school diploma or GED, or 0–3 months related experience or equivalent.
• Experience with computers and Windows-based programs preferred.

Responsibilities

• Foster a fun environment for guests and coworkers.
• Be a gracious host to guests and coworkers.
• Promote a positive community presence and participate in events.
• Surveillance duties including monitoring with CCTV and logging activity.
• Learn all casino games and be trained to recognise cheating or irregular activity.
• Learn policies, procedures, internal controls, and state regulations for gaming and cash handling.
• Patrol gaming floor, cages, main bank and count rooms via CCTV; prepare daily logs.
• Coordinate with Surveillance to document questionable activity for review or evidence.
• Assist Guest Safety in crime prevention and detect illegal activities.
• Adhere to departmental policies and procedures; perform other duties as assigned.
• Work shifts as required, with notice; some shifts may vary.

Skills

Outgoing attitude

Guest hosting

Conversation starter

Computer experience

Surveillance awareness

Cheating recognition

Education

High school diploma or GED

Work exp: 0-3 months related

Tools

Surveillance equipment

Digital recording systems

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for fostering a fun environment


• Responsible for being a gracious host to all guests and co-workers


• Responsible for promoting a positive influence in the community and participating in company-sponsored events


• When assigned to surveillance monitoring room, "patrols" the facility through the pan, tilt and zoom cameras and records all pertinent activity on the digital video recording systems. Logs and marks recordings and files them in one of several repositories depending on the activity depicted.


• Must learn all table games offered at property and be trained in cheating methods and card counting in order to be able to recognize that activity when it is occurring


• Must learn policies, procedures, Internal Controls and State Regulations for all gaming and cash handling positions in order to recognize and respond to any deviations by employees


• Similarly, "patrols" the gaming floor, the Cashier's Cages, Main Bank and Count Rooms via CCTV cameras


• Conduct covert floor surveillance as assigned by supervision


• Coordinates with the Surveillance supervisor to record the questionable activity for review and possible use as evidence in court


• Prepares daily logs of all pertinent activity


• Works closely with the Guest Safety Department in crime prevention activities


• Assists in the detection of illegal activities in the facility to include the Gaming areas, Food and Beverage areas, Cage and Count Room areas


• Adheres to all Departmental and Human Resources Policy and Procedures


• Other duties as assigned


• All personnel must be able to work any shift assignment with proper notice. Though shifts are generally stable, other shift assignments may occur to better meet the needs of the department or the property.

BRING US YOUR BEST.

• Must have an outgoing, energetic and enthusiastic attitude


• Must enjoy hosting others


• Must be comfortable initiating conversations and creating a fun environment with our guests


• Must be a minimum of 21 years of age


• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Working knowledge of surveillance equipment and digital recording systems is a plus. Prior casino surveillance or table games dealer experience or retail loss prevention is preferred.


• Experience with use of computers and windows-based programs preferred.


• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Must have good handwriting.


• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.


• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


• Able to work in a semi darkened, temperature-controlled environment of approximately 70 degrees required.


• Must be able to qualify for licenses and permits required by federal, state and local regulations


• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in vary work areas such as confined spaces

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$20.25 per hour (Shift Differential of an additional $1.50 per hour for Grave Shift)