Surveillance Agent – Full Time

M Resort Spa Casino; Henderson (NV); On-site; USD 22,000 - 30,000; Full time

Job summary

M Resort Spa Casino in Henderson, Nevada is seeking a Surveillance Associate to monitor casino activity, ensure regulatory compliance, and report incidents. This role requires strong communication, basic math, and the ability to interface with multiple departments. A gaming license is required and prior gaming experience is valued.

Starting salary is posted as $19.00 per hour; the position offers a path to advancement within a fast-paced entertainment environment in a premier resort setting.

Qualifications

• High School Diploma or GED, some college courses preferred.

Responsibilities

• Observe and report on all areas under surveillance to ensure compliance with hotel/casino regulations and policies.
• Record and observe casino games, sports book, count rooms, slots, keno, bar areas and cage and cashier areas including all money transactions.
• Know basic strategy of all games and the counts.
• Write all necessary incident reports.
• Communicate with Casino, Cage, Security and Slot Management with relevant information.
• Rotate video tapes when necessary.
• Perform technical maintenance as required.
• Present self professionally with a team attitude.
• Provide courteous and friendly service to guests, staff and co-workers.

Skills

communication skills

English literacy

math basics

interdepartmental coordination

cheating detection

video equipment knowledge

professional demeanor

Education

High School Diploma or GED

some college courses

Casino protection/casino operations courses preferred

Tools

Video equipment

Surveillance Information Network (SINet)

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual’s relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members’ financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

MAJOR JOB DUTIES:

Duties include, but are not limited to the following:

• Observe and report on all areas under surveillance to ensure compliance with the Hotel and Casino’s in-house Regulation “6”, Gaming Control Board Regulations, and in-house gaming policies and procedures.
• Record and observe casino games, sports book, count rooms, slots, keno, bar areas and casino cage, cashier areas including all money transactions.
• Know basic strategy of all games and the count(s).
• Write all necessary incident reports.
• Communicate with Casino, Cage, Security and Slot Management with any relative information.
• Rotate all video tapes when necessary.
• Perform technical maintenance, as required.
• Present self in a professional manner possessing a team attitude at all times.
• Must provide courteous and friendly service to all guests, staff and co-workers.
• Perform related work as requested.

BRING US YOUR BEST.

EXPERIENCE:

6 months gaming experience.

EDUCATION:

High School Diploma or GED and some college level courses. Courses in Protection of Casino Games / Casino Operations and Management is preferred.

SKILLS:

Excellent communication skills. Knowledge of all phases of gaming operations, Casino games (Casino, Cage, Slot Operations, and Casino games), and ability to identify methods of cheating. Must have basic knowledge of video equipment. Ability to interface with all departments under surveillance, outside law enforcement agencies and Surveillance Information Network. Full knowledge and understanding of company and department rules, regulations, policies and procedures. Ability to read, write, and communicate verbally in English. Ability to perform basic math. Skill in establishing and maintaining effective working relationships with staff and customers. Ability to use common sense in making decisions and determinations regarding irregular activities.

CERTIFICATE/LICENSE

Gaming License

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We’re changing entertainment.

Follow us.

Equal Opportunity Employer

STARTING SALARY

$19.00 Hourly