Director of Security

Hollywood Casino Columbus; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Hollywood Casino Columbus is seeking a seasoned Security Director to lead the department, set strategic goals, and safeguard guests and assets. You will oversee daily operations, staffing, and regulatory compliance while driving safety standards across the property.

The role requires a Bachelor's degree and 5+ years of security or police leadership, with strong communication, incident reporting, and risk-management skills.

Qualifications

• Bachelor’s degree required; five+ years in Security with leadership preferred.
• Strong writing and reporting skills, plus good organizational abilities.
• Experience in risk management and regulatory compliance.

Responsibilities

• Direct overall operations and staff of the Security department.
• Develop and manage goals; monitor performance and profit objectives.
• Ensure scheduling aligns with regulatory staffing and guest service goals.
• Coordinate with Risk Management on emergency procedures and incidents.
• Liaise with regulatory bodies, law enforcement, and internal departments.
• Maintain confidentiality and enforce internal controls and standards.

Skills

Security leadership

Communication skills

Report writing

Emergency procedures

Regulatory compliance

Risk management

Education

Bachelor’s degree in business, criminal justice, or related field

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Responsible for directing the overall operations and staff of the Security department . Develops, implements and manages operational goals and monitors achievements of performance and profit objectives .
• Supervise all security management within the department. Conduct daily inspections of the management team and brief them as necessary.
• Schedule all management staff to meet the needs of the casino to include scheduling for all events, holidays, and mandatory meetings while ensuring compliance with regulatory staffing minimums.
• Ensures that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and requirements and achieving guest satisfaction.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Compiles, submits and verifies all necessary reports to while ensuring completeness and accuracy. Train all management staff and officers in report writing skills.
• An in-depth knowledge of company policies, procedures, internal controls and regulatory requirements.
• Develops, evaluates, enforces, reviews and approves changes or revisions to operating practices, procedures and standards based on business trends, practices and regulatory requirements.
• Trains and counsels all supervisors and assistants in all procedures, internal controls and regulatory requirements . Develops and maintains a system for conducting and documenting such training.
• Coordinating with Risk Management on oversight of property wide Emergency Procedures. Coordinate efforts during emergency situations.
• Work with property Risk and Safety to reduce liability claims.
• Acts as liaison between Security, local regulatory body, public law enforcement as well as other departments at the property.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Ensures and maintains proper control over the gaming operations while protecting and preserving the assets of the company .
• Maintains strict confidentiality in all departmental and company matters.
• Coach, monitor , and develop team members for improved performance.
• Issuing timely performance evaluations on team members, offering developmental guidelines and resources to achieve goals.

BRING US YOUR BEST.

• Bachelor’s degree (B.A./B.S.) in business, criminal justice or related field from four year college or university; five or more years’ experience of Security or police experience with a minimum of three years of leadership experienced preferred ; or equivalent combination of education and experience.
• Proficient computer skills including Microsoft Office software (Word, Pow erPoint, Excel and Outlook) .
• Must have excellent organizational and communication skills .
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public .
• Must have the ability to demonstrate superior customer service skills while interact ing with both external and internal guests while resolving problems and conflicts in a diplomatic and tactful manner.
• Demonstrated intermediate level of competence in the areas of ambition, customer service, engagement, leadership, business reasoning and emotional intelligence.
• Flexible to work all shifts including holidays, nights, and weekend hours as business needs dictate.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Follow us.

Equal Opportunity Employer