Surveillance Agent - FT

Hollywood Casino Columbus; Columbus (OH); On-site; USD 40,000 - 52,000; Full time

Job summary

PENN Entertainment is seeking a Casino Surveillance position in the Columbus area. The role focuses on observing and reporting gaming violations, operating monitor room systems, and learning card-count procedures while maintaining compliance with gaming laws and internal controls.

You’ll train on-site, handle report writing, and support multiple departments as needed. A 21+ age requirement and a high school diploma are essential, with capability in math, computers, and Microsoft Office.

Qualifications

• Must be at least 21 years of age.
• High school diploma or equivalent.
• Ability to perform basic mathematical and computer functions.
• Proficient in Microsoft Excel, Access, and Word.
• Able to work in low light conditions.
• Ability to multi-task and rotate shifts.
• Must be able to qualify for licenses and permits as required.
• Must possess TiPS training.
• Must have a valid driver’s license.
• Requires 20/20 corrected vision.
• Physically capable of lifting up to 50 pounds as needed.
• Knowledge of different table games.
• Six months of on-the-job training or related experience.

Responsibilities

• Observe and report gaming violations and thefts.
• Operate monitor room equipment and basic computer functions.
• Participate in court actions related to gaming violations and learn two card-count systems.
• Learn all games and identify cheating indicators.
• Write proper reports in a timely manner.
• Respond to surveillance supervision and control requests.
• Coordinate with other departments as needed.

Skills

Observation and reporting

Card-count systems knowledge

Cheating indicators awareness

Multi-tasking

Low light adaptability

Education

High school diploma or equivalent

Tools

Microsoft Office (Excel, Access, Word)

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits— such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Observes and reports any and all gaming violations and/or thefts of company property
• Operates monitor room equipment, including basic computer functions
• Participates in court actions relating to gaming violations - Learns and uses two card count systems
• Learns all games in use and all procedures and cheating indicators of such games
• Writes proper reports as needed in a timely manner
• Responds to surveillance supervision and gaming control requests
• Responds to requests of all other departments when necessary

BRING US YOUR BEST.

• Must be at least 21 years of age
• High school diploma or equivalent required
• Ability to perform basic mathematical and computer functions
• Must be proficient in Microsoft applications (Excel, Access, Word)
• Ability to effectively and efficiently move around all work areas
• Able to work all shifts- (all agents rotate shifts rotate approximately every six months, or as determined by department management)
• Must be able to work in low light conditions
• Ability to multi-task
• Must abide by a non-fraternization policy and confidentiality agreement
• Cannot have family members employed at the property
• Knowledge of different table games
• Ability to observe and identify suspected cheaters and cheating techniques; must have 20/20 corrected vision
• The above skills are typically acquired through a minimum of six months of on-the-job training or through closely related experience
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must successfully complete TiPS training.
• Must possess a valid driver's license and have acceptable driving history as determined by Penn National Gaming's auto insurance carrier.
• While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.
• The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Follow us.

Equal Opportunity Employer