SURVEILLANCE AGENT

Hollywood Casino-Aurora, Inc.; Aurora (IL); On-site; USD 28,000 - 29,000; Full time

Job summary

PENN Entertainment is seeking a Surveillance Agent to monitor casino guests and team members across the property, using video and audio tools to safeguard assets. This role requires vigilance in recording incidents and reporting violations in real time.

You will observe table games, cage areas, and count room activities, and must be 21+ with a high school diploma or equivalent experience. Starting salary is competitive and benefits vary by position.

Qualifications

• Must be age 21 or older.
• High School Diploma or equivalent work experience related to the nature of the position.

Responsibilities

• Monitor casino guests and team members throughout the property.
• Utilize computer based software to generate documents.
• Observe and record table games and electronic gaming devices to ensure integrity on the games.
• Observe and record count room activities such as table game drops, bill validator drops in protection of company assets until all are accurately and properly accounted for.
• Observe and record cage areas for proper redemption and payout of chips, tickets and other casino related instruments used on a daily basis.
• Review and report recorded incidents to the requestor.
• Report violations of company policy, procedure, or internal controls.
• Receive testing on a quarterly basis.
• Reach specific performance goals at one year and maintain.
• Take photographs for purpose of proper documentation of incidents and events.
• Report illegal or unusual activities to appropriate members of management.
• Be knowledgeable of Illinois Gaming Board regulations and company internal controls

Education

High School Diploma or equivalent work experience

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits - such as day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

The surveillance agent conducts clandestine surveillance throughout the casino property for the protection of company assets utilizing video and audio capabilities.

Essential Responsibilities

• Monitor casino guests and team members throughout the property
• Utilize computer based software to generate documents
• Observe and record table games and electronic gaming devices to ensure integrity on the games
• Observe and record count room activities such as table game drops, bill validator drops in protection of company assets until all are accurately and properly accounted for
• Observe and record cage areas for proper redemption and payout of chips, tickets and other casino related instruments used on a daily basisReview and report recorded incidents to the requestor
• Report violations of company policy, procedure, or internal controls
• Receive testing on a quarterly basis
• Reach specific performance goals at one year and maintain
• Take photographs for purpose of proper documentation of incidents and events
• Report illegal or unusual activities to appropriate members of management
• Be knowledgeable of Illinois Gaming Board regulations and company internal controls

BRING US YOUR BEST.

Qualification Requirements

• Must be age 21
• High School Diploma or equivalent work experience related to the nature of the position

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

$20 to $21