Surveillance Shift Lead - Casino Security & Compliance

Angel of the Winds Casino Resort; Arlington (WA); Hybrid; USD 60,000 - 74,000; Full time

Job summary

Angel of the Winds Casino Resort in Arlington, WA seeks a Surveillance Supervisor to oversee daily operations, train staff, and ensure regulatory compliance. You will monitor activities across multiple screens, report incidents, and protect casino assets while maintaining strict standards.

Ideal candidates possess lead experience, expertise in all games and advantage play, and the ability to work nights, weekends, and holidays. Level III training must be completed within 90 days.

Qualifications

• Exceptional guest service skills required.
• Casino Surveillance lead or Supervisor experience required.
• All games knowledge required.
• Ability to prove knowledge of advantage play techniques is required.
• Must pass level III training within first 90 days.
• Comfortable working in an isolated environment, with little social interaction.
• Proven ability to work independently with strong communication and time management.
• Proficient with Windows, MS Office programs and database systems.

Responsibilities

• Oversees daily operations of the surveillance department with shift supervisors and director.
• Ensures staff are trained on regulatory requirements and policy updates.
• Communicates with department heads to ensure protection and compliance.
• Monitors activities using multiple screens and reports issues to management.
• Maintains documentation, investigations, and violations to department standards.
• Detects illegal or unusual activities and assists in detaining persons when needed.
• Keeps equipment in working condition and coordinates with managers.
• Hires, trains, evaluates, schedules, and assesses staff and salary changes.
• Learns and complies with Gaming Regulations and Title 31 requirements.

Skills

Guest service

Surveillance lead

All games knowledge

Advantage play

Level III training

Independent & multi-task

MS Office

Database systems

Job description

Angel of the Winds Casino Resort in Arlington, WA seeks a Surveillance Supervisor to oversee daily operations, train staff, and ensure regulatory compliance. You will monitor activities across multiple screens, report incidents, and protect casino assets while maintaining strict standards.

Ideal candidates possess lead experience, expertise in all games and advantage play, and the ability to work nights, weekends, and holidays. Level III training must be completed within 90 days.