Surveillance Shift Manager (Internal Only)

Angel of the Winds Casino Resort; Arlington (WA); Hybrid; USD 60,000 - 74,000; Full time

Job summary

Angel of the Winds Casino Resort in Arlington, WA seeks a Surveillance Supervisor to oversee daily operations, train staff, and ensure regulatory compliance. You will monitor activities across multiple screens, report incidents, and protect casino assets while maintaining strict standards.

Ideal candidates possess lead experience, expertise in all games and advantage play, and the ability to work nights, weekends, and holidays. Level III training must be completed within 90 days.

Qualifications

• Exceptional guest service skills required.
• Casino Surveillance lead or Supervisor experience required.
• All games knowledge required.
• Ability to prove knowledge of advantage play techniques is required.
• Must pass level III training within first 90 days.
• Comfortable working in an isolated environment, with little social interaction.
• Proven ability to work independently with strong communication and time management.
• Proficient with Windows, MS Office programs and database systems.

Responsibilities

• Oversees daily operations of the surveillance department with shift supervisors and director.
• Ensures staff are trained on regulatory requirements and policy updates.
• Communicates with department heads to ensure protection and compliance.
• Monitors activities using multiple screens and reports issues to management.
• Maintains documentation, investigations, and violations to department standards.
• Detects illegal or unusual activities and assists in detaining persons when needed.
• Keeps equipment in working condition and coordinates with managers.
• Hires, trains, evaluates, schedules, and assesses staff and salary changes.
• Learns and complies with Gaming Regulations and Title 31 requirements.

Skills

Guest service

Surveillance lead

All games knowledge

Advantage play

Level III training

Independent & multi-task

MS Office

Database systems

Job description

Starting Wage: $32.56/hr

Company Standards

At Angel of the Winds, the World’s Friendliest, Casino Resort we require all employees to provide exceptional guest service with a positive and out-going attitude. We value all guests and team members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all.

Responsibilities

• Oversees the daily operations of the surveillance department, partnering with the other shift supervisors and the director regularly.
• Ensures that team members are trained in regards to updates or changes in regulatory requirements.
• Communicates with all department heads to insure property protection and compliance.
• Using multiple screens, monitors the external and internal activities of Angel of the Winds Casino Resort activities.
• Reports any issues, investigations or violations to the Manager/Director of Surveillance.
• Remains knowledgeable and current on all games, advantage plays, cheats, scams, and fraud detection techniques and possesses the ability to teach all aspects to a shift or team.
• Ensures surveillance’s documentation, reports, investigations and violations are organized and to department standards.
• Responsible for the detection, recording and monitoring of illegal or unusual activities and circumstances in the gaming facility.
• Observes asset transports, entries to secured areas and any other observations needed to protect the assets and interests of the casino and information.
• Reports and offer solutions to any area of vulnerability to loss from internal or external sources.
• Investigates and reports illegal activity or unusual occurrences. Also helps assists in the identification and detention of persons who may be involved in illegal acts relating to gaming operations.
• Ensures equipment is taken care of and in working condition, reports any concerns to Manager
• Cooperates with department managers on matters of mutual concern.
• Cooperates with local law enforcement in the prevention and reporting of criminal activity with the gaming facility.
• Reports any violations of company policies and procedures, internal controls, Gaming Regulations and Title 31 requirements, gaming compact and/or any state and federal laws.
• Analyze situations as they occur and take appropriate action.
• Selects, hires, trains, evaluates, terminates, schedules and recommends salary increases for staff.
• Creates, implements and assesses training programs.
• Must learn, comprehend and comply with all company policies and procedures, internal controls, Gaming Regulations and Title 31 requirements.
• Protects the gaming interests and assets of the casino at all times.
• Work nights, weekends and holidays as required.
• Performs other duties as assigned.

Qualifications

• Exceptional guest service skills required.
• Casino Surveillance lead or Supervisor experience required.
• All games knowledge required.
• Ability to prove knowledge of advantage play techniques is required.
• Required to pass level III training within first 90 days.
• Comfortable working in an isolated environment, with little social interaction.
• Must be customer service oriented and have excellent verbal and written communication skills with the ability to multi-task and work independently.
• Ability to work in a challenging environment dealing with sensitive issues and maintain confidentially with strong attention to detail and excellent problem solving, organizational, and time management skills.
• Ability to maintain professional, courteous, and effective working relationships with all levels of the organization and outside business contacts.
• Proven intermediate skills in Windows, MS Office Programs (Word, PowerPoint, Excel), and experience with database systems. Ability to prepare reports, correspondence, charts, forms and other information and instructions.

Certificates, Licenses, Regulations

• Must be able to obtain and maintain a Class A/3 gaming license from the Stillaguamish Tribal Gaming Agency and Washington State.

Physical Demands and Work Environment

Constantly requires the ability to receive detailed information through oral and written communication. The position requires exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Requires repetitive movement daily with sedentary work, occasional bending and crouching. There are no adverse conditions, but employee is exposed to tobacco smoke on a regular basis. This is a 24 hour, 7 days a week work operation.