Surveillance Operator - Surveillance

Seminole Hard Rock Hotel & Casino; Cincinnati (OH); On-site; USD 25,000 - 36,000; Full time

Job summary

Seminole Hard Rock Hotel & Casino Cincinnati is seeking a Surveillance Operator to monitor casino operations using advanced surveillance systems. The role involves identifying suspicious activities, preventing cheating or theft, and ensuring regulatory compliance across departments.

The position requires attention to detail, strong observation skills, and the ability to work in a fast-paced environment, including nights and weekends. Previous surveillance or security experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in surveillance, security, or law enforcement preferred.
• Knowledge of casino operations and internal controls is desirable.
• Ability to multitask in a fast-paced environment.
• Strong written and verbal communication skills.

Responsibilities

• Monitor all areas of the casino and property in real time using surveillance.
• Detect and investigate irregular or suspicious activities including cheating or theft.
• Document and report incidents or violations clearly and concisely.
• Review footage and systems to support investigations and regulatory compliance.
• Collaborate with Security, Table Games, Slot Operations, Compliance, and the Cage.
• Maintain confidentiality and discretion; assist training of new staff.
• Respond to emergencies and coordinate with other departments as needed.

Education

High school diploma or equivalent

Tools

Surveillance systems

Facial recognition

License plate recognition

Player tracking systems

Incident tracking software

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits Job Description: The Surveillance Operator reports directly to the Surveillance Shift Manager and is responsible for monitoring casino operations through surveillance equipment to ensure the safety and security of guests, team members, and assets. This position plays a key role in identifying suspicious activities, preventing and detecting cheating or theft, and maintaining regulatory compliance.

Responsibilities

• Monitor all areas of the casino and property using a sophisticated surveillance system in real-time.
• Detect and investigate irregular and/or suspicious activities, including potential cheating at table games, theft, internal control violations, and fraud.
• Document and report any observed incidents or violations of internal controls, gaming regulations, or company policies.
• Conduct thorough reviews and investigations using surveillance footage, player tracking systems, and facial recognition.
• Attention to detail and sound observational skills for conducting reviews, writing and completing clear and concise reports that could be used as evidence in legal matters that have resulted from criminal charges against patrons or employees.
• Collaborate with departments such as Security, Table Games, Slot Operations, Compliance, and the Cage to support investigations and ensure operational integrity.
• Operate surveillance systems including but not limited to digital video review software, facial recognition, license plate recognition, player tracking systems, and incident tracking software.
• Remain knowledgeable of all table games, slot machines, cash handling procedures, Title 31/AML compliance, and gaming regulations.
• Always maintain confidentiality and discretion.
• Assist with training and mentoring of new Surveillance team members, as assigned.
• Respond to emergency situations and coordinate with other departments as needed.
• Performs all other related and compatible duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous surveillance, security, or law enforcement experience preferred.
• Knowledge of casino operations, gaming procedures, and internal controls is highly desirable.
• Ability to multitask and remain focused in a fast-paced environment.
• Strong written and verbal communication skills.
• Excellent attention to detail and observation skills.
• Ability to work independently or as part of a team.
• Must pass Quarterly Testing on Table Games and Internal Controls
• Must be able to obtain and maintain a valid gaming license from the appropriate gaming regulatory agency.
• Must be able to use a computer and operate efficiently
• Must be able to get along with co-workers and work in a team environment
• Must be able to sit for extended periods of time.
• Must be able to view multiple monitors and screens for long durations.
• Must have the ability to hear and speak clearly via phone and radio transmissions.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Must be able to work in a dimly lit room for long periods.
• Must be able to work a flexible schedule, including nights, weekends, holidays, and overtime when required.

Company Culture

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!