Shift Manager, Surveillance

129 Boardwalk 1000 LLC; Atlantic City (NJ); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical

Dental

Vision Prescription

Life

Accident

401K with match

Paid Time Off

Holiday Pay

Free Meals

Free Uniforms

Free Parking Discounts at Hard Rock

Job summary

Seminole Hard Rock Hotel & Casino is seeking a Surveillance Officer to monitor casino operations using CCTV, observe floor activity, and ensure regulatory compliance. The role requires leadership to supervise and train staff, and the ability to respond quickly in crises.

Candidates should have at least two years in casino surveillance and be prepared for a flexible schedule including weekends and evenings. Salary ranges from $60,000 to $70,000 with benefits; NJ license eligibility is required.

Qualifications

• Two years of casino surveillance experience required.
• Excellent customer service and strong written/verbal communication skills.
• Ability to lead, train, and supervise team members.

Responsibilities

• Protects assets and maintains casino security via CCTV and floor observations.
• Directly responsible for actions and assignments of team on shift.
• Provides training, supervises, evaluates and leads team members.

Skills

Customer service

Written and verbal communication

Leadership

Organizational skills

Cheating detection methods

Ability to obtain Key License (NJ)

Tools

Monitors

Switches

Computers

Controllers

Cameras

Job description

Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

• Protects assets and maintains the integrity of the company using CCTV (Closed Circuit Television) and floor observations.
• Directly responsible for the actions and job assignments of team members on an assigned shift.
• Provides training, supervises, evaluates and leads team members.
• Creates the work schedule for assigned shift and delegates assignments as needed.
• Operates all surveillance equipment with a high degree of skill, including but not limited to monitors, switchers, computers, controllers and cameras.
• Provides CCTV and personal observations of all departments and applicable job functions to assure compliance with established laws, regulations, policies, procedures and internal controls.
• Works in liaison with applicable department managers and state regulators with regards to confidential matters.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.
• Works with a high degree of personal integrity and leadership.
• Assists in interviewing, training and selecting new employees.
• Provides for safety and security of the casino and property.
• Recommends disciplinary action and/or disciplines employees.
• Plans, supervises and monitors work.
• Monitors legal compliance with federal, state, and gaming laws.
• Works a flexible schedule including weekends, evenings and holidays.
• Works a reasonable amount of overtime when required.
• Other duties as assigned.

Qualifications

• A minimum of two years casino surveillance experience is required.
• Must have a high degree of working knowledge of all casino operations.
• Must possess excellent customer service, written and verbal communication, leadership and organizational skills.
• Must have demonstrated ability and working knowledge of cheating detection methods.
• Must be able to work any day of the week and any shift.
• Must be willing to work unscheduled shifts on short notice.
• Must have basic computer operational skills.
• Must currently hold or have the ability to obtain a Key License issued by the NJ Division of Gaming Enforcement.

Additional Requirements

• Must be able to sit or stand for long hours observing numerous CCTV screens in a small room or area.
• Must be able to work and maneuver in close quarters.
• Must be able to respond calmly in crisis and stressful situations.
• Must be able to see and also remember the specific details of incidents and persons.
• Must be able to operate the following equipment: Monitors, switches, computers, controllers, and cameras.
• Must be able to give court testimony when necessary and write detailed reports.
• Must be able to work in a low light environment.

Benefits

• Medical
• Dental
• Vision Prescription
• Life
• Accident
• Pet
• Legal
• 401K with match
• Paid Time Off
• Holiday Pay
• Free Meals
• Free Uniforms
• Free Parking Discounts at Hard Rock properties around the globe
• All team members are eligible to participate in the discretionary annual bonus program
• Training and Leadership development programs

Salary

Salary Range $60,000-$70,000.

Company Culture

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!