Surveillance Operator - Full Time (Swing Shift)

Oaklawn Jockey Club; Hot Springs (AR); On-site; USD 40,000 - 55,000; Full time

Job summary

Oaklawn Jockey Club in Hot Springs, AR, is hiring a Surveillance Operator to monitor casino CCTV and surrounding areas, ensuring policy compliance and asset protection. The role focuses on documenting incidents, reviewing footage, and maintaining strict confidentiality across departments.

The position requires strong communication, discretion, and problem‑solving skills, with a commitment to guest service and safety. Overtime and crisis response duties may be involved.

Qualifications

• Must be at least 21 years of age.
• High school graduate or GED required; college grad preferred.
• Casino experience preferred.
• Experience in military, law enforcement, surveillance, loss prevention or security is preferred.
• Guest service experience is a must.

Responsibilities

• Monitor casino CCTV and physical areas to protect assets and ensure compliance.
• Review video, complete documentation, and report violations or suspicious activities.
• Prepare daily reports/logs and maintain evidence files.
• Testify in court as needed and maintain confidentiality across departments.
• Answer emergency calls and coordinate EMS or security responders as required.

Skills

Attention to detail

Communication

Team player

Discretion

Problem solving

Calm under pressure

Education

High school diploma or GED

Tools

CCTV surveillance

Video review

Computer skills

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.We are currently seeking a talented individual to become a Surveillance Operator. An individual could be successful if they possess the following.ESSENTIAL DUTIES AND RESPONSIBILITIESThe Surveillance Operator is responsible to protect the assets of the company and the integrity of gaming. This is accomplished through monitoring of the casino using Closed Circuit Television (CCTV), digital recording devices and direct observation to ensure compliance with, and document violations of, company policies and procedures and appropriate laws and regulations. Always presents a friendly and professional image at the Hotel/Casino. The following and other duties may be assigned as necessary:Review video and complete documentation regarding specific slot and table game jackpots, guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.Conduct routine surveillance filming, review video, and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.Monitor all casino areas, team member areas and property as a wholeOperate CCTV/digital equipment to conduct surveillance.Prevent loss by identifying procedure errors and suspicious behavior shown by team members and guests in the casino.Maintain strict confidentiality for the company when conducting observations and investigations.Write and prepare daily reports and logs.Maintain evidence by dubbing and saving video files.Testify in court as a representative for the company as necessary.Takes initiative to learn all aspects of the Surveillance Department.Learns and stays up-to-date on the rules of game play for all table gamesUnderstands and adheres to all state, federal and gaming regulations and policiesMaintains knowledge of the policies and procedures of all gaming departmentsKeeps a “firewall” between surveillance and other departments to ensure that ethics and integrity are never questionedAnswers emergency calls and dispatches EMS, security and/or other emergency personnel to the appropriate areaMaintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guestsPunctual attendance requiredAbility to work required overtime.Ability to maintain a calm, professional and friendly demeanor in all situationsAbility to work as a teamAble to maintain the highest level of confidentialityAble to quickly adapt to changing prioritiesMust be able to respond calmly in crisis and stressful situations.Ability to work on assignments that are complex in nature while exercising sound judgment in problem resolution and actively participates in making recommendations.Display strong verbal and written communication skillsMust be able to see and also remember the specific details of incidents and persons.Works with high level of personal integrityExcellent communication and problem-solving skillsHighly organized and detail orientedKnowledge of all facets of the gaming industryKnowledge of gaming, federal and state reporting requirementsStrong computer skillsAble to read and interpret written information. Writes clearly and informatively, edits work for spelling and grammar and varies writing style to meet needs.Must be able to work independently and on a team, and exercise good judgment in handling a variety of situations.Strong logic, mathematical, numerical and statistical skills.Must have excellent problem-solving abilities.Other duties as assignedQUALIFICATION REQUIREMENTSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.High school graduate or GED required; college grad preferredCasino experience preferredExperience in military, law enforcement, surveillance, loss prevention or security is preferredGuest service experience is a mustSUPERVISORY RESPONSIBILITIESThis job does not have supervisory responsibilities.LANGUAGE SKILLSAbility to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.CERTIFICATES, LICENSES, REGISTRATIONSEmployee must be able to qualify for licenses and permits required by federal, state and local regulations.Must possess a valid driver’s license and have acceptable driving history as determined by Oaklawn Jockey Club.OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.