Casino Surveillance Operator — Vigilant, Calm & Precise

Oaklawn Racing Casino Resort; Hot Springs (AR); On-site; USD 32,000 - 48,000; Full time

Job summary

Oaklawn Racing Casino Resort in Hot Springs, Arkansas is seeking a Surveillance Operator to monitor casino activity, review video footage, and document incidents such as jackpots, guest complaints, and risk situations to protect assets.

Responsibilities include operating CCTV equipment, preparing daily reports, maintaining confidentiality, testifying when required, and staying up to date on gaming regulations.

Qualifications

• High school graduate or GED required; college grad preferred.
• Casino experience preferred.
• Experience in military, law enforcement, surveillance, loss prevention or security is preferred.
• Guest service experience is a must.

Responsibilities

• Review video and document jackpots, guest complaints, procedure errors, risk management issues, theft, and variances.
• Conduct routine surveillance filming, review video, and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.
• Monitor all casino areas, team member areas and property as a whole.
• Operate CCTV/digital equipment to conduct surveillance.
• Prevent loss by identifying procedure errors and suspicious behavior shown by team members and guests in the casino.
• Maintain strict confidentiality for the company when conducting observations and investigations.
• Write and prepare daily reports and logs.
• Maintain evidence by dubbing and saving video files.
• Testify in court as a representative for the company as necessary.
• Takes initiative to learn all aspects of the Surveillance Department.
• Learns and stays up-to-date on the rules of game play for all table games.
• Understands and adheres to all state, federal and gaming regulations and policies.
• Keeps a firewall between surveillance and other departments to ensure ethics and integrity.
• Answers emergency calls and dispatches EMS, security and/or other emergency personnel to the appropriate area.
• Maintains an attitude consistent with the company Core Values and Standards of Behavior.
• Punctual attendance required.
• Ability to work required overtime.

Skills

Surveillance experience

Excellent communication

Problem solving

Attention to detail

Independent work

Education

High school diploma or GED

College degree preferred

Tools

Computer skills

Job description

Oaklawn Racing Casino Resort in Hot Springs, Arkansas is seeking a Surveillance Operator to monitor casino activity, review video footage, and document incidents such as jackpots, guest complaints, and risk situations to protect assets.

Responsibilities include operating CCTV equipment, preparing daily reports, maintaining confidentiality, testifying when required, and staying up to date on gaming regulations.