Surveillance Operator - Full Time (Swing Shift)

Oaklawn Racing Casino Resort; Hot Springs (AR); On-site; USD 32,000 - 48,000; Full time

Job summary

Oaklawn Racing Casino Resort in Hot Springs, Arkansas is seeking a Surveillance Operator to monitor casino activity, review video footage, and document incidents such as jackpots, guest complaints, and risk situations to protect assets.

Responsibilities include operating CCTV equipment, preparing daily reports, maintaining confidentiality, testifying when required, and staying up to date on gaming regulations.

Qualifications

• High school graduate or GED required; college grad preferred.
• Casino experience preferred.
• Experience in military, law enforcement, surveillance, loss prevention or security is preferred.
• Guest service experience is a must.

Responsibilities

• Review video and document jackpots, guest complaints, procedure errors, risk management issues, theft, and variances.
• Conduct routine surveillance filming, review video, and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.
• Monitor all casino areas, team member areas and property as a whole.
• Operate CCTV/digital equipment to conduct surveillance.
• Prevent loss by identifying procedure errors and suspicious behavior shown by team members and guests in the casino.
• Maintain strict confidentiality for the company when conducting observations and investigations.
• Write and prepare daily reports and logs.
• Maintain evidence by dubbing and saving video files.
• Testify in court as a representative for the company as necessary.
• Takes initiative to learn all aspects of the Surveillance Department.
• Learns and stays up-to-date on the rules of game play for all table games.
• Understands and adheres to all state, federal and gaming regulations and policies.
• Keeps a firewall between surveillance and other departments to ensure ethics and integrity.
• Answers emergency calls and dispatches EMS, security and/or other emergency personnel to the appropriate area.
• Maintains an attitude consistent with the company Core Values and Standards of Behavior.
• Punctual attendance required.
• Ability to work required overtime.

Skills

Surveillance experience

Excellent communication

Problem solving

Attention to detail

Independent work

Education

High school diploma or GED

College degree preferred

Tools

Computer skills

Job description

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice.

We are currently seeking a talented individual to become a Surveillance Operator. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review video and complete documentation regarding specific slot and table game jackpots, guest complaints, procedure errors, risk management issues, player evaluations, theft, and variances.
• Conduct routine surveillance filming, review video, and complete documentation to detect suspicious activities and behavior throughout casino and gaming areas.
• Monitor all casino areas, team member areas and property as a whole
• Operate CCTV/digital equipment to conduct surveillance.
• Prevent loss by identifying procedure errors and suspicious behavior shown by team members and guests in the casino.
• Maintain strict confidentiality for the company when conducting observations and investigations.
• Write and prepare daily reports and logs.
• Maintain evidence by dubbing and saving video files.
• Testify in court as a representative for the company as necessary.
• Takes initiative to learn all aspects of the Surveillance Department.
• Learns and stays up-to-date on the rules of game play for all table games
• Understands and adheres to all state, federal and gaming regulations and policies
• Maintains knowledge of the policies and procedures of all gaming departments
• Keeps a “firewall” between surveillance and other departments to ensure that ethics and integrity are never questioned
• Answers emergency calls and dispatches EMS, security and/or other emergency personnel to the appropriate area
• Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests
• Punctual attendance required
• Ability to work required overtime.

• Ability to maintain a calm, professional and friendly demeanor in all situations
• Ability to work as a team
• Able to maintain the highest level of confidentiality
• Able to quickly adapt to changing priorities
• Must be able to respond calmly in crisis and stressful situations.
• Ability to work on assignments that are complex in nature while exercising sound judgment in problem resolution and actively participates in making recommendations.
• Display strong verbal and written communication skills
• Must be able to see and also remember the specific details of incidents and persons.
• Works with high level of personal integrity
• Excellent communication and problem-solving skills
• Highly organized and detail oriented
• Knowledge of all facets of the gaming industry
• Knowledge of gaming, federal and state reporting requirements
• Strong computer skills
• Able to read and interpret written information. Writes clearly and informatively, edits work for spelling and grammar and varies writing style to meet needs.
• Must be able to work independently and on a team, and exercise good judgment in handling a variety of situations.
• Strong logic, mathematical, numerical and statistical skills.
• Must have excellent problem-solving abilities.
• Other duties as assigned

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• High school graduate or GED required; college grad preferred
• Casino experience preferred
• Experience in military, law enforcement, surveillance, loss prevention or security is preferred
• Guest service experience is a must

SUPERVISORY RESPONSIBILITIES

This job does not have supervisory responsibilities.

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

CERTIFICATES, LICENSES, REGISTRATIONS

• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must possess a valid driver’s license and have acceptable driving history as determined by Oaklawn Jockey Club.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.